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sploot | Operations Intern | gurugram
1 month ago
Location: Gurgaon, India (Hybrid/On-site)
Duration: 3-6 months (Full-time)
Stipend: Competitive
Sploot is seeking a detail-oriented and proactive Operations Intern to streamline and enhance our service delivery operations. This role is essential in ensuring our customers have a seamless experience, from booking to service completion, while maintaining the highest quality standards.
- Ensure effective onboarding of service providers in key hubs to meet demand.
- Develop strategies to retain service providers and minimize request loss.
- Regularly monitor hub performance to address gaps and optimize resource allocation.
- Increase the fulfillment percentage of scheduled services by identifying and resolving bottlenecks.
- Work closely with the operations and support teams to ensure timely communication with customers and service providers.
- Track and analyze unfulfilled requests to implement preventative measures.
- Ensure service providers strictly adhere to established SOPs to maintain consistency and quality.
- Conduct regular checks and feedback sessions with service providers to identify improvement areas.
- Monitor customer ratings and address negative feedback promptly to enhance satisfaction.
- Pursuing or completed a degree in Operations, Business Management, or a related field.
- Strong problem-solving and organizational skills.
- Excellent communication and interpersonal abilities.
- Data-driven mindset with proficiency in Excel/Google Sheets; knowledge of analytics tools is a plus.
- Passion for operational excellence and delivering exceptional customer experiences.
- Interest in the pet care industry is a bonus.
- Gain hands-on experience in managing and optimizing operations in a fast-paced startup environment.
- Opportunity to work closely with a dynamic team and make a tangible impact.
- Be part of redefining pet care services and improving customer experiences.
Apply now to take on an exciting challenge and contribute to Sploot’s mission of delivering exceptional pet care services
