Customer Service Supervisor

2 weeks ago

pune, India SNV Aviation Full time

Job Summary :Responsible for managing and assisting staff at check-in, Reservations, ticketing, Special category passenger handling, Boarding Gate functions under the supervision of Duty Managers.Key Responsibilities: To ensure functioning of safety, security and quality system within the area of responsibility.Coordinates with all other department and covers apron and gate area for smooth turnaround of flight within PTS. Responsible for smooth functioning of the area of work allocated on a daily basisResponsible to assist CSO/CSE/ Sr. CSE in resolving their queries. Responsible for ensuring all dead loads are loaded offloaded efficiently without any issues (Turn Around Coordinator only)Preparing duty allocations for all staff in shift for activities before aircraft arrival, during turn round and after departure covering ticketing, check-in, assembly and departure control, documentation clearance, unloading, loading, cleaning, transportation, crew liaison, communication, etc.Responsible for reporting to DM / APM for occurrences, events, violations and acts that may affect safety, security of the flight operations.Check all staff reporting in shift are well groomed and follow grooming guidelines.Have sufficient headcount in shift to cover all areas of operations.Follow up on all policies and procedures to abide by the regulations of company as well regulators and brief all team members to follow.Ensure staff interaction at all touch points with customers are maintained as high standards for customer satisfaction.Reply to all queries / complaint and claims received and report to the DM / APM.Follows health and safety standards and monitors down the line staff to follow the same.Has the authority to take a decision to implement safety risk in accordance with the safety rix`sk tolerability detailed in the SMS Manual, to support department Safety goals.Required Skills & Experience:  Airport operationsRegulatory complianceCommunication SkillsTeam PlayerMinimum 3 years of experience in Airport FunctionsGood to have : MS Office knowledgeExperience with passenger handlingEducational Qualification: Should be Graduate.Location: Pune AirportAkasa Air does not solicit or accept any form of payment from candidates or institutions during its recruitment process. Any such claims are fraudulent and should be disregarded.Individuals engaging with unauthorized entities do so at their own risk. We encourage you to report any such incidents to for appropriate action.

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