General Manager Operations

5 days ago

chennai, India AGS Health Full time

RESPONSIBILITIES


Team Management


  • Managing a large Operations team spread over different locations with multiple clients in portfolio.
  • Drive Long Term Talent Strategy for the organization, including Talent engagement, succession plan at all levels, development, and retention to ensure higher retention rate of employees.
  • Drive/Create an inclusive, transparent, and collaborative culture in the teams.
  • Provide value-based Leadership to team and be a role model in practicing MERIT (AGS values).
  • Manage and create a structure aligned to create best in class client experience and create long term value for AGS.

Business Delivery


  • Design and execute delivery systems to create Best in Class Client Experience
  • Meet/Exceed Client SLAs consistently.
  • Drive Continuous improvement and Transformation plan for clients using Six Sigma and LEAN methodologies.
  • Improve the operational systems, processes and policies in support of the client’s SLAs.
  • Lead and create short and long-term strategy to deliver business outcomes.
  • P&L Ownership - Oversee financial management of the processes and work with respective departments in terms of costing and profitability.
  • Effective and timely coordination and communication with the support functions (SAP, HR, IT, Finance, Employee engagement)
  • Comply with the client and organization’s internal policies and procedures.


COMPETENCIES, SKILLS, AND OTHER REQUISITES


  • Service Delivery Leadership
  • Strategic Thought leadership to grow business.
  • External and Internal Stakeholder Management
  • Problem Solving and Analytical Skills
  • Unflinching integrity and personal work ethics
  • Self-starter who strives for self and team excellence
  • Attention to detail and concern for accuracy.
  • Excellent time management skills and multi-tasking ability
  • Excellent written and spoken English.


PROFESSIONAL BACKGROUND


  • Minimum 15 years of experience in US Healthcare (RCM - AR Operations/End to End RCM ) Experience is must.

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