Senior CRM Manager

2 days ago

bangalore, India Vaishnodevi Estates Full time

Firm: Vaishnodevi Estates


Office Location: Rajarajeshwari Nagar


Job Title: Senior CRM Manager


Job Description:


  • Once booking is made by sales team, Coordinating with customers for allotment letters, welcome email & other onboarding processes.
  • Liasoning with the customer/customers advocate & our internal legal department to fulfill the customers requirement in terms of legal documentation.
  • Liaising with the accounts & legal department for monthly payment collections, preparation of Sale Agreement, Sale Deed etc.
  • Liaising with bankers & customer for processing the home loan.
  • Filing & MIS Reporting of Cashflow forecasting.
  • Drive initiatives to improve the customer experience at each stage.
  • Develop personalized communication strategies for different customer segments.
  • Raising Demand Notes & Timely Collection from customers for High Rise Apartment Project.
  • Maintain a clean, organized, and up-to-date customer database.
  • Develop loyalty and referral programs to enhance customer retention.

Handle escalation of customer issues and ensure timely resolution.


Languages: English, Hindi, Kannada if candidate knows all 3 it is most preferable.


Experience: Prior experience in Real Estate/Builders/Channel Partners/Brokers Company is compulsory. We need experienced candidates only.

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