Sr. Process Associate

2 days ago


tamil nadu, India SARA INFOTECH Full time

Job Description:We are looking for a Process Associate to handle customer calls for a US-based process. The candidate should have excellent communication skills and the ability to resolve customer queries efficiently. This is a voice-based process requiring candidates to work in US shift timings.Key Responsibilities:Attend inbound/outbound customer calls from US clients.Provide accurate information and resolve customer queries efficiently.Document all call information according to standard operating procedures.Maintain a high level of customer satisfaction.Follow communication "scripts" when handling different topics.Escalate unresolved issues to the appropriate departments.Requirements:Excellent verbal communication skills in English.Willingness to work during US shift timings (Night Shift - IST).Minimum qualification: 12th pass / Any graduate.Freshers and experienced candidates can apply.Good listening skills and problem-solving abilities.Prior BPO or voice process experience is a plus.Shift Timings:Fully aligned with US shifts (Night shifts in India).Job Type: Full-timeBenefits:Health insuranceProvident FundJob Type: PermanentPay: ₹22, ₹33,000.00 per monthBenefits:Health insuranceProvident FundShift availability:Night Shift (Preferred)Work Location: In person



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