Operations Director

2 weeks ago

Eluru, India beBeeTechnical Full time

Job Title: Technical Operations LeadWe are seeking a highly skilled and experienced technical operations leader to oversee and guide a team of technical professionals in a dynamic production environment. The ideal candidate will have a strong background in Linux system administration, incident management, production deployments, and cross-functional coordination.Key Responsibilities:Lead and mentor a team of 10+ technical operations engineers.Guide the team in handling critical situations and high-severity incidents.Manage and resolve L2/L3 technical issues, ensuring minimal downtime and quick resolution.Handle customer escalations and coordinate with internal stakeholders for timely resolution.Escalate critical issues through the appropriate hierarchical channels.Collaborate with cross-functional teams including development, QA, and infrastructure.Monitor systems using industry-standard tools and respond to alerts proactively.Required Skills & Qualifications:8–12 years of experience in technical operations or system administration.Proven experience in leading and managing technical teams.Strong Linux administration skills (command-line, scripting, troubleshooting).Solid understanding of networking fundamentals.Familiarity with monitoring tools.Experience in incident management and root cause analysis.Familiarity with ITIL processes and escalation management.Experience in production deployment and release management.Working knowledge of distributed systems.Excellent communication and coordination skills.Ability to work under pressure in a fast-paced environment.

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