Digital Program Lead
6 days ago
Job TitleSyntasa, a leader in leveraging big data and cloud computing to understand digital behavior, is seeking a strategic, confident, and highly organized Project Manager to lead and deliver client-facing programs and projects.Key Responsibilities:Lead client-facing programs end-to-end - from kickoff through delivery - ensuring outcomes, timelines, and stakeholder expectations are consistently met.Act as the primary program manager in client meetings, steering discussions toward clarity, alignment, and next steps.Manage stakeholder communications across multiple levels (executive, business, and technical) with clear, concise, and proactive updates. Confidently represent Syntasa in client presentations, reviews, and status updatesPartner cross-functionally with Account Management, Services/Engineering to coordinate resources, define priorities, and proactively manage risks.Develop and maintain detailed project plans, status reports, and documentation and oversee project governance and program reporting. Maintain high-quality delivery documentation, reports, and decks that clearly communicate progress and results.Contribute to continuous improvement by identifying process gaps, sharing best practices, and supporting the evolution of the PMO and delivery frameworks.Required qualifications:Proven success in client-facing roles - facilitating meetings, managing expectations, and leading communications across international stakeholders.Excellent facilitation, communication, and storytelling skills - able to make complex concepts simple, visual, and actionable.Demonstrated ownership and accountability for delivery success, with or without direct reports.Strong organizational and analytical skills, with attention to detail and follow-through under tight deadlines. Collaborative mindset and ability to build trusted relationships across all levels of an organization.Strong understanding and hands-on experience with project management frameworks (Agile, Hybrid, or Waterfall), including PMI methodologies, and the ability to adapt them to real-world delivery.7–10 years of relevant project/program management experience, ideally in a consulting, SaaS, or data/AI technology environment.Bachelor's degree required; PMP, Prince2, or Agile certifications preferred.Experience working across U.S. or Europe-based clients preferred, especially in the Public Sector market.Comfortable overlapping with U.S. Eastern Time and working remotely.Interest in learning technical concepts related to big data, AI/ML, and digital analytics.
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