English (speaking) Customer Service Specialist - Remote (based in India) - Permanent
5 days ago
Make a Difference in Healthcare and Life Sciences:Alphanumeric is hiring a (English speaking) Customer Helpdesk Analyst (Remote based in India - permanent project) to work supporting one of the biggest Pharma companies in the world. We're seeking candidates with a passion for customer service, who are able to problem-solve with a focus on strategic thinking. In this role, you'll be the first point of contact for clinical staff and stakeholders, providing essential technical and operational support that directly impacts patient care and global health initiatives.Please send your resume in EnglishWhy This Role Matters:Your work will help ensure smooth clinical operations for a global pharmaceutical leader—supporting processes that ultimately improve patient outcomes worldwide.What You'll Do:Deliver Level 1 support via phone, email, and ticketing for clinical systems and processes.Troubleshoot and resolve common issues; escalate complex cases when needed.Manage user accounts and access across multiple platforms.Ensure timely, accurate case handling and maintain high service standards.Act as a subject matter expert for specific clinical systems, supporting critical vaccine-related operations.What we're looking for:Fluent in English (written and spoken).Strong communication and customer service skills with empathy and clarity.Ability to multitask under pressure and maintain attention to detail.Previous helpdesk or service desk experience is a plus; life sciences or healthcare background preferred.Comfortable with technology and quick to learn new systems.Job Conditions:Fully remote position, from wherever you want in the Philippines.Type of contract: permanent.Working hours: Flexible schedule, 40h per week. Due to the global reach of the company, flexibility to work shifts and adapt to different time zones is required (even weekends when necessary).Predicted training schedule – 7 AM – 4 PM GMTStart date: as soon as possible.Internet allowance.Private health insuranceFull training provided and dozens of E-Learning courses available
-
India Alphanumeric Systems Full time ₹ 25,00,000 - ₹ 75,00,000 per yearMake a Difference in Healthcare and Life Sciences:Alphanumeric is hiring a (English speaking) Customer Helpdesk Analyst (Remote based in India - permanent project) to work supporting one of the biggest Pharma companies in the world. We're seeking candidates with a passion for customer service, who are able to problem-solve with a focus on strategic thinking....
-
India Alphanumeric Systems Full timeMake a Difference in Healthcare and Life Sciences Alphanumeric is hiring a Mandarin speaking Customer Helpdesk Analyst Remote based in India - permanent project to work supporting one of the biggest Pharma companies in the world We re seeking candidates with a passion for customer service who are able to problem-solve with a focus on strategic thinking In...
-
India Alphanumeric Systems Full time ₹ 25,00,000 - ₹ 75,00,000 per yearMake a Difference in Healthcare and Life Sciences: Alphanumeric is hiring a (Mandarin speaking) Customer Helpdesk Analyst (Remote based in India - permanent project) to work supporting one of the biggest Pharma companies in the world. We're seeking candidates with a passion for customer service, who are able to problem-solve with a focus on strategic...
-
India Alphanumeric Systems Full time ₹ 2,50,000 - ₹ 6,50,000 per yearMake a Difference in Healthcare and Life Sciences: Alphanumeric is hiring a (Chinese-Mandarin speaking) Customer Helpdesk Analyst (Remote based in India - permanent project) to work supporting one of the biggest Pharma companies in the world. We're seeking candidates with a passion for customer service, who are able to problem-solve with a focus on...
-
Service Desk Team Lead
3 days ago
India Alphanumeric Systems Full timeJob Description Alphanumeric is hiring a Service Desk Team Lead (Remote based in India - permanent project) to work supporting one of the biggest Pharma companies in the world. As the Service Desk Team Lead, reporting to the Senior Team Lead, your primary responsibility is to act as the team facilitator by ensuring excellent customer service and develop team...
-
English Trainer Intern – Remote
5 days ago
India Zylentrix Full timeJob Title: English Trainer Intern - Remote Location: Remote (India-based preferred) Type: Internship (3 Months, Full-time) Stipend: ₹5,000/month Opportunity: Potential full-time trainer or strategist role based on performance (₹15,000 - ₹25,000/month) 𝗖𝗼𝗺𝗽𝗮𝗻𝘆 𝗢𝘃𝗲𝗿𝘃𝗶𝗲𝘄 Zylentrix Ltd is a UK-registered global...
-
English Trainer Intern – Remote
7 days ago
India Zylentrix Full timeJob Title: English Trainer Intern - RemoteLocation: Remote (India-based preferred)Type: Internship (3 Months, Full-time)Stipend: ₹5,000/monthOpportunity: Potential full-time trainer or strategist role based on performance (₹15,000 - ₹25,000/month)𝗖𝗼𝗺𝗽𝗮𝗻𝘆 𝗢𝘃𝗲𝗿𝘃𝗶𝗲𝘄Zylentrix Ltd is a UK-registered global...
-
IT Support Specialist
2 weeks ago
India Mint Service Desk Full timeIT Support Specialist – Mint Service Desk 📍 Remote – Asia Region 🕒 Full-time 🏢 Department: Technical Support / Customer Success About Mint Service Desk Mint Service Desk is an IT Service Management (ITSM) and Customer Support platform helping organizations worldwide manage tickets, assets, and workflows with ease and flexibility. We’re...
-
IT Service Desk Analyst
2 weeks ago
India Alphanumeric Systems Full time ₹ 12,00,000 - ₹ 24,00,000 per yearPOSITION SUMMARYAlphanumeric is hiring an ITS Service Desk Analyst based in India for a full-time remote job. Reporting to the Team Lead/Manager, your primary responsibilities will be to always provide polite and professional support to external customers and clients. You will receive, document, and track all incoming customer/user calls for immediate...
-
Hindi & English Support Specialist
1 week ago
Coimbatore, India Valar Full timeJob Description Company Description Valar was established in 2017, aiming to become one of the top exporters of coir pith, a soilless cultivation medium, in India. With recent innovations and advancements, the company has rapidly grown, doubling production year on year while enhancing the value of its products. Supported by confident investors and a...
