Senior Analyst
2 days ago
DescriptionJob Title: Spanish Voice Senior AnalystDepartment: Customer Support / BPO OperationsLocation: ChandigarhWork Type: Full-Time (Voice Process)Shift: Rotational Night Shifts OnlyJob Summary:We are seeking a Spanish Voice Senior Analyst to join our customer service team in a dynamic BPO environment. The role involves handling inbound/outbound customer calls in Spanish, understanding their concerns, and providing effective resolutions. The ideal candidate should be fluent in Spanish (both verbal and written), possess excellent problem-solving skills, and have prior experience in customer support or voice-based roles.Key Responsibilities:Answer inbound customer calls in Spanish promptly and professionally.Identify customer issues, provide accurate information, and resolve queries effectively.Document all customer interactions in the system with clarity and accuracy.Escalate complex issues to the appropriate internal teams and ensure timely resolution.Maintain high levels of customer satisfaction by providing excellent service and empathy.Meet and exceed performance metrics like call quality, resolution time, and customer feedback.Adhere to company policies, security guidelines, and process standards.Provide mentoring or support to junior team members when needed.Requirements:Proficiency in Spanish (B2 and above level preferred).Good communication skills in English for internal communication.Experience in a BPO voice process will be a value add.Strong listening, problem-solving, and interpersonal skills.Ability to handle high call volumes and work in a fast-paced environment.Flexibility to work in rotational shifts, including weekends and holidays.Graduate in any discipline; language certifications in Spanish are a plus.
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Senior Analyst
1 day ago
Chandigarh, India eClerx Investments Ltd Full timeJob Description Job Description: BPO MIS Senior Analyst (SQL & VBA Must). Minimum 6 Months Experience Position: BPO MIS Senior Analyst, Location: Chandigarh, Company: eClerx Services Limited, Employment Type: Full-time About the Role: As a BPO MIS Senior Analyst, you will be responsible for managing and analyzing data to ensure the effective operation of our...
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Senior Analyst
19 hours ago
Chandigarh, India eClerx Full timeJob Description: BPO MIS Senior Analyst (SQL & VBA Must). Minimum 6 Months Experience Position: BPO MIS Senior Analyst, Location: Chandigarh, Company: eClerx Services Limited, Employment Type: Full-time About the Role: As a BPO MIS Senior Analyst, you will be responsible for managing and analyzing data to ensure the effective operation of our Business...
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Senior Analyst
2 weeks ago
Chandigarh, India eClerx Full timeJob Title: Spanish Voice Senior Analyst Department: Customer Support / BPO Operations Location: Chandigarh Work Type: Full-Time (Voice Process) Shift: Rotational Night Shifts Only Job Summary: We are seeking a Spanish Voice Senior Analyst to join our customer service team in a dynamic BPO environment. The role involves handling inbound/outbound customer...
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Senior Analyst
2 weeks ago
Chandigarh, Chandigarh, India eClerx Full time ₹ 4,00,000 - ₹ 12,00,000 per yearDescriptionJob Title: Spanish Voice Senior AnalystDepartment: Customer Support / BPO OperationsLocation: ChandigarhWork Type: Full-Time (Voice Process)Shift: Rotational Night Shifts OnlyJob Summary:We are seeking a Spanish Voice Senior Analyst to join our customer service team in a dynamic BPO environment. The role involves handling inbound/outbound customer...
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Senior Analyst
1 day ago
Chandigarh, India eClerx Investments Ltd Full timeJob Description Job Title: FCC Operational Excellence Delivery Support Designation: Senior Analyst Location: Gurgaon Work Mode: Hybrid ( Minimum 60% in Office ) Shift: 10 am 7 pm , 11 am 8 pm , 12 pm 9 pm & 1 pm 10 pm Job Overview: The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it...
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Eminence Technology
2 weeks ago
Chandigarh, India Eminence Technology Full timeSenior Business Analyst We are seeking a highly skilled Business Analyst Post Sales to act as a bridge between clients and the technical team after project delivery. The role involves managing client relationships, gathering enhancement requirements, analyzing system workflows, and ensuring smooth support operations to maximize customer satisfaction and...
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Senior Analyst
2 days ago
Chandigarh, Chandigarh, India Priority Idc Full time ₹ 5,00,000 - ₹ 15,00,000 per yearAbout Role:We are looking for a skilled Customer Support Representative to join our team and provide exceptional service in a U.S. business environment, preferably within banking or financial services. The ideal candidate is responsible for resolving complex customer issues in a U.S.-centric fintech environment. This role requires a high level of ownership,...
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Senior Engineering Analyst
2 weeks ago
Chandigarh, India Oceaneering Full timePosition Summary Lead assignments within design by analysis function. Work independently as well as mentor entry level Engineering analysts. Duties And Responsibilities ESSENTIAL Understand business needs and devise engineering solutions using analysis expertise to support bid, execution or failure and remediation studies. Define scope of work, plan,...
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FP&A Analyst
1 week ago
Chandigarh, Chandigarh, India Proelio Technologies Full time ₹ 4,00,000 - ₹ 10,00,000 per yearJob Title: FP&A AnalystDepartment: Product & AnalyticsLocation: ChandigarhEmployment Type: Full-TimePosition SummaryWe are seeking a sharp, data-driven FP&A Analyst to support one of Hoolime's core operational teams. This is a hands-on role ideal for someone who thrives in fast-paced, execution-oriented environments and enjoys drawing insights from data to...
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Senior Analyst
2 weeks ago
Chandigarh, India Crescendo Global Full timeMarketing Data Analyst-Performance Insights Growth Analytics -Trading Broking -4 Years -Mohali Location-Mohali Chandigarh Step into a high-impact analytics role where data meets growth As a Senior Analyst - Performance Insights you ll design and automate end-to-end marketing-measurement frameworks that directly influence ROI campaign strategy and leadership...