Eminence Technology
1 week ago
Senior Business Analyst We are seeking a highly skilled Business Analyst Post Sales to act as a bridge between clients and the technical team after project delivery. The role involves managing client relationships, gathering enhancement requirements, analyzing system workflows, and ensuring smooth support operations to maximize customer satisfaction and retention.Key Responsibilities:- Collaborate with clients post-implementation to understand business needs, system issues, and enhancement requests.- Analyze functional and technical requirements for post-sales changes, updates, and optimizations.- Document change requests, create functional specifications, and ensure proper sign-off from stakeholders.- Act as a liaison between the client and development/QA teams for smooth delivery of updates.- Provide ongoing product knowledge, training, and support to clients.- Track and monitor post-sales deliverables, ensuring timely resolution of tickets/issues.- Conduct gap analysis to identify opportunities for improvement and automation.- Assist in creating post-implementation reports, customer feedback analysis, and performance metrics.- Maintain strong customer relationships to encourage repeat business and referrals.Required Skills & Qualifications:- Master's or Bachelors degree in Computer Science, Information Technology, Business Administration, or related field.- 2 TO 5 years of experience as a Business Analyst, preferably in IT/software services (post-sales or support-focused).- Strong knowledge of SDLC, Agile methodologies, and requirement analysis.- Hands-on experience with tools like JIRA, Confluence, Trello, or ClickUp for requirement and task tracking.- Ability to create BRDs, FRDs, user stories, process flows, and wireframes.- Strong technical understanding of web & mobile applications, APIs, and integrations.- Excellent communication and stakeholder management skills.- Problem-solving mindset with strong analytical and documentation skills.Good to Have:- Knowledge of CRM, ERP, or SaaS-based products.- Experience in post-sales client management or customer success.- Basic SQL or API testing knowledge for requirement validation. (ref:iimjobs.com)
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Eminence Technology
2 weeks ago
Chandigarh, India Eminence Technology Full timeWe are seeking an experienced Business Development Manager with 3-8 years of experience to join our team. The ideal candidate will focus on building and nurturing client relationships, understanding their business needs, and aligning our IT products and services accordingly to drive sales growth and revenue.Key Develop and maintain strong relationships with...
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Business Development Executive
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Chandigarh, Chandigarh, India Eminence Technology Full time ₹ 1,20,000 - ₹ 1,80,000 per yearJob Description:We are seeking a motivated and skilledOnline Bidderto join our Business Development team. The ideal candidate will have hands-on experience in bidding on portals likeUpwork, Freelancer, and Fiverr, with a proven track record of winning projects inMobile App Development, Web Development, AI, and Blockchain domains.Key...
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Business Analyst
3 weeks ago
Chandigarh, India Eminence Technology Full timeJob Description Job Title: Business Analyst Post Sales Job Summary: We are looking for a detail-oriented and proactive Business Analyst (Post Sales) to bridge the gap between clients and technical teams after project onboarding. The ideal candidate will be responsible for gathering, analyzing, and documenting client requirements, ensuring seamless...
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▷ Only 24h Left! Cluster Sales Manager
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