Production Support Specialist
4 days ago
The Financial Markets Operations team at a leading global bank is looking for a highly skilled technical professional to support the Murex 3.1 applications in production.Murex is a leading application used globally for trading, risk management, and trade processing across multiple asset classes. Our setup involves multiple production environments and grids, connected to numerous upstream and downstream systems.This challenging role provides an opportunity to support a community of hundreds of regional users from Front-Office, Operations, Finance, Credit & Market Risk, and Limits Management teams.We strive to improve system stability through continuous improvement and participate in ambitious projects.Resolve production incidents smoothly and on time with minimal business impact.Implement controls and checks to monitor and ensure smooth functioning of production systems.Analyze defects raised and understand their root cause.Establish strong stakeholder relationships across various groups within the Bank, ensuring alignment with common objectives and fulfillment of criteria and requirements.Be part of the development/implementation team (including offshore) working on assigned tasks, projects, and IT initiatives.Interact with members and other functional teams, including the offshore team.Participate in shadowing and training activities with team members.Adhere to information controls and security frameworks/procedures, including change and incident management processes.Provide general administrative support to the team, including meetings, knowledge transfer, and activity reporting.Work extended hours (shifts & weekends) as needed.Demonstrate a functional acumen to support how solutions address client goals while maintaining industry best practices.Deliver day-to-day support of key treasury systems/initiatives efficiently and prioritize system enhancement/upgrades.REQUIREMENTSTo be successful in this role, you should have:Overall 1 to 4 years of experience in Banking application L1 production support.First-hand experience with Unix and SQL.Exposure to production monitoring.Superior technical, analytical, and communication capabilities.Current on new technology, standards, protocols, and tools relevant to the digital environment.Well-versed in digital technologies, automation, environment support, and key technology/vendor solutions.Experience in capital markets.
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