Customer Care
1 week ago
UWorld is a leader in online test prep for college entrance, undergraduate, graduate, and professional licensing exams throughout the United States. Since 2003, over 2 million students have trusted us to help them prepare for high-stakes examinations.The Technical Account Representative will work with the internal and external customers, to ensure the successful implementation of UWorld products and services. Day-to-day responsibilities include operational aspects of product fulfillment, customer onboarding experience, product training and support, data collection and reporting, and providing excellent customer service. Technical Account Representatives are customer-oriented, tech-savvy, and the client's main post-sale point of contact. RequirementsWork with UWorld staff and university/district/school personnel to define project priorities, success criteria, and effectively manage priorities to ensure the successful launch of UWorld implementations.Coordinate customer data setup and monitoring of data transfers.Monitor implementation plans, ongoing product usage, and act as a coordinator for all aspects of each customer implementation, including our Early Adopter and Pilot programs.Identify best practices to improve customer communications related to product implementation.Monitor the progress of customers onboarding and post-launch activities. When needed, alert stakeholders and UWorld staff to launch readiness blocks and implement solutions or workarounds during onboarding and post-launch for high-priority issues.Create standardized implementation procedures and training documents.Provide customer-facing launch training and ongoing support for the UWorld learning platform and faculty tools.Assist in quality assurance and testing of newly released online products and platform features.Compile ongoing customer usage, performance, and other data to determine the efficacy of customer implementation.Support the sales team in monitoring contract renewal opportunities.Qualifications:Bachelor's degree in any discipline3-5 years' experience in customer service or product support.Excellent verbal and written communication skills with the ability to call, connect, and interact directly with both technical and non-technical customers.Experience in delivering online or face-to-face product training and support.Experience gathering data, summarizing, and presenting relevant information to internal and external customers, online and in-person.Experience successfully organizing, prioritizing, and managing simultaneous projects.Proficient with Microsoft Office and Google Suite.Knowledgeable about the application of educational technology in the classroom.
-
Customer Care Executive
1 week ago
Hyderabad, India Goldsikka Full timeJob Summary: As a Customer Care Executive at Goldsikka, a distinguished gold company, you will be a key member of our customer care team, dedicated to providing exceptional service to our clients. Your role involves addressing inquiries, resolving concerns, and ensuring a positive customer experience. We are seeking a proactive and customer-focused...
-
Customer Care Advocate
2 days ago
Hyderabad, India Regal Rexnord Full timePosition Summary: The Customer Care Advocate serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures seamless customer experience through expertise, ownership, accountability, and responsiveness. An Advocate will resolve issues with limited authority and offer...
-
Customer Care Executive
2 days ago
Hyderabad, India Petsfolio Full timeCompany Description Company - **petsfolio** Designation - Customer Care Executive Work Location - **Hyderabad** Work Experience - 3-4 years Work Timings - **10am to 7.pm** **Job Description**: Designation - Customer care executive (Full Time voice profile) Location: - Hyderabad Full Time Role Work from office Educational Profile - Agent will be...
-
Customer Care Advocate
1 week ago
Hyderabad, Telangana, India Regal Rexnord Full time ₹ 4,00,000 - ₹ 6,00,000 per yearPosition Summary: The Customer Care Advocate serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures seamless customer experience through expertise, ownership, accountability, and responsiveness. An Advocate will resolve issues with limited authority and offer...
-
Customer Care Advocate
1 week ago
Hyderabad, Telangana, India Regal Rexnord Corporation Full time ₹ 12,00,000 - ₹ 36,00,000 per yearPosition Summary: The Customer Care Advocate serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures seamless customer experience through expertise, ownership, accountability, and responsiveness. An Advocate will resolve issues with limited authority and offer...
-
Customer Care Manager
1 week ago
Hyderabad, India Mahindra Rise Full timeCompany: Mahindra & Mahindra Ltd Responsibilities & Key Deliverables Monitor and improve Customer Satisfaction parameters across the region-MTTR, TCF, Periodic Feedback and CaPS and personal customer visits. Monitor and strategically improve STR, AMC Sale, Bharosa Sale, Spares and Lubricants business across the region to exceed the targets. Motivate the...
-
Customer Care Associate
6 days ago
Hyderabad, India Advantum Health Full time**Customer Care Associate** **Responsibilities**: Action oriented, self-disciplined, and organized Effective time management skills and ability to prioritize work time to ensure productivity and department standards Ability to communicate clearly with both internal and external customers Excellent comprehension skills - ability to clearly understand and...
-
Customer Care Manager
2 days ago
Hyderabad, Telangana, India Mahindra & Mahindra Limited Full time ₹ 4,00,000 - ₹ 12,00,000 per yearResponsibilities & Key Deliverables Monitor and improve Customer Satisfaction parameters across the region-MTTR, TCF, Periodic Feedback and CaPS and personal customer visits. Monitor and strategically improve STR, AMC Sale, Bharosa Sale, Spares and Lubricants business across the region to exceed the targets. Motivate the Customer care team ( CCM, TM and Tech...
-
Customer Care Executive
7 days ago
Hyderabad, Telangana, India Shriram Life Insurance Full time ₹ 4,00,000 - ₹ 6,00,000 per yearJob Description Customer Care Executive (Call Centre)Position Title: Customer Care ExecutiveDepartment: Customer Service / Call Centre OperationsReporting To: Team Leader / Assistant Manager Customer CareLocation: Hyderabad HO, GachibowliEmployment Type: Full-time / Permanent1. Job PurposeTo handle inbound and outbound customer interactions efficiently,...
-
Customer care executive
3 hours ago
Hyderabad, India Domestic cluster enterprise Full timecustomer support executive's role is to manage customer interactions and ensure customer satisfaction. They are responsible for a variety of tasks, including: Managing customer support teams: Overseeing the customer service process, monitoring the work of representatives, and helping them improve Creating policies and procedures: Developing standards for...
