Operations Efficiency Specialist

5 hours ago

visakhapatnam, India beBeeAnalyst Full time

Operations Manager RoleAs a key player in our operations team, you will play a vital role in ensuring the seamless execution of daily operations, streamlining processes, and driving efficiency across business units.Key Responsibilities:Process Management & Optimization:Oversee day-to-day operations to ensure smooth workflow and adherence to SLAs.Identify process gaps and drive improvements to enhance efficiency and learner experience.Lead & Data Operations:Monitor and manage lead lifecycle through CRM/NPF dashboards.Ensure proper mapping of leads, enrollments, and refund cases in coordination with Finance and Sales.Reporting & Analytics:Create, maintain, and present daily/weekly/monthly reports on sales funnel, productivity, and conversions.Stakeholder Management:Act as the key point of contact between Category, Product, Sales, and Finance teams for operational escalations.Quality & Compliance:Ensure all operations follow compliance guidelines and internal quality standards.Required Skills & Qualifications:Strong analytical and problem-solving abilities.Hands-on experience with CRM systems and data reporting tools.

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