Lead Service Analyst-Change Management

2 months ago

bangalore, India Societe Generale Global Solution Centre Full time

Responsibilities
-Steering of the ITIL process of Infrastructure Change Management:
- Support of the Project, Integration and Operational teams for a safe go live of infrastructure transformation projects (Run & Build)
- Qualification, review, follow-up and validation in change committees (CAB/CRB) in close connection with the department change managers
- Analyze & arbitrate Significant and Major changes in production by evaluating their risks and impacts
- Control of process steps, validation of technical and functional prerequisites
- Animation and participation in GTS & Clients CRBs: presentation of the changes submitted
- Contribution to the evolution of the catalog of operations services with the operational teams of the departments
- Classification of operations with the operations and business teams (updating of standards: catalog of services, classification of operations, intervention window, CMDB, ...)
- Training of internal and external teams of the process via ITSM change management tools
- Detailed reporting of changes operations on GTS infrastructures:- Development of global activity monitoring dashboards and by Businesses
- Definition of SLAs and KPIs expected to measure the quality of the Services involved
- Presentation in Production Review and Committees of Dashboards on operations
- Drafting of the Quality Charter (Golden Rules) for production on changes, contribution to improving knowledge of the Change process in force

Profile Required

Exp. Req: 10 to 12 Years (overall) Relevant: 7-8 Years relevant experience in Change Management domain.
Very good understanding of the ITIL Change Management lifecycle; preferably with ITIL certification Good team management & Stakeholder management skills
Ability to collaboratively work with skill team .
Reporting, identifying gaps with good analytical skills. Acting as escalation point for all customer / stakeholder queries.
Change management, participation in hiring process, build strategy for identified gaps enabling smoother operation. Participate in project transitions.

Why Join Us
“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”

Business Insight
At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us

Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices and sharing their skills with charities. There are many ways to get involved.

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