DemandNXT | Customer Success Specialist

1 week ago

bangalore, India DemandNXT Full time

DemandNXT prides itself on its employees, state-of-the-art infrastructure and matured processes. There is an emphasis on the highest level of integrity and honesty. That’s why our employees stick with us and partners trust us.


Responsibilities

  • Maintaining good relationships between existing and new clients.
  • Handling delivery of new sales projects (after sales).
  • Responsible for the delivery of the project on a timely basis.
  • Handling and addressing all the queries and grievances of the clients.
  • Coordinating and updating the project status to clients and management on time.
  • Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
  • Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
  • Communicate effectively with the internal team to better understand customer needs, maximize retention and growth, and share learnings


Work experience/Skill Sets/Competencies :

  • Bachelor’s/Master’s Degree in Business, Communications or related field
  • Experience in telemarketing or post-sales/ or customer success
  • Excellent written and communication skills
  • 0 – 3 year experience
  • Excellent written and communication skills
  • US Market B2B is an added advantage
  • Prepare and analyze sales pipeline reports and dashboards
  • Willing to work in the Night shift.
  • We encourage equal opportunity (Male / Female)


What We Offer:

  • A dynamic and collaborative work environment.
  • Opportunities for career growth and development.
  • Competitive salary and benefits package.
  • The chance to make a meaningful impact on the B2B Industry through technology.

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