Program Manager Role

2 weeks ago

solapur, India beBeeCoordinations Full time

Program AdministratorJob Overview:The ideal candidate will play a pivotal role in ensuring the seamless delivery of programs, providing top-notch support to learners, and fostering collaboration with internal teams.Key Responsibilities:Learner Support: Serve as the primary point of contact for learners, addressing inquiries, guiding them through the program journey, and resolving issues to ensure a positive experience.Team Collaboration: Work closely with internal teams (course designers, tech support, instructors, course SPOCs) to manage program timelines, align deliverables, and identify areas for process improvement.Process Enhancement: Identify opportunities to streamline program delivery, elevate learner satisfaction, and implement best practices for efficiency.Quality Assurance: Ensure that all learning communications adhere to quality standards and branding guidelines.Requirements:Bachelor's degree in a relevant field or equivalent qualification.Excellent Communication: Strong written and verbal English communication skills are essential.Adaptability to Business Needs: Ability to respond to tickets, chats, and out-calling as per business requirements.Customer Focus: Demonstrated experience in customer support with the ability to resolve learner inquiries professionally and effectively.Tech Savvy: Ability to quickly adapt to new software platforms and tools, with an interest or background in EdTech being a plus.Adaptable: Ability to work in a fast-paced, dynamic environment with flexibility and a positive attitude.Attention to Detail: High attention to detail in written communication and problem-solving.Collaborative Mindset: Willingness to work across teams to provide exceptional learner support.EdTech Experience: Prior experience with online education, services delivery, or familiarity with digital learning tools.Remote Work Capability: Ability to work independently in a remote setting while maintaining strong communication with team members.Organizational Skills: Excellent organizational skills with the ability to manage multiple priorities.Data-Driven Approach: Focus on results, data analysis, and continuous improvement.Benefits:This is an excellent opportunity to join a dynamic team and contribute to the growth and success of our programs. We offer a competitive salary and benefits package, as well as opportunities for professional development and advancement.What We Offer:We are committed to providing a supportive and inclusive work environment that fosters creativity, innovation, and collaboration. Our team is passionate about delivering high-quality programs that meet the needs of our learners and stakeholders.

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