Information Technology Specialist
2 weeks ago
Job Details: Position: IT Support Technician L1 (On-site) Role Type: FTE Working Days: 5 Days in a week Contract duration: 1 year (extendable) Contract Type: Freelance / B2B contract Experience Required: More than 3 years as IT Support. Site Address: India (Remote) Languages required: English (B2), Chinese(C1) PRIMARY SKILLS: -•2-4 years of call taking profile with core Help Desk Skills •Basic Understanding of the Enterprise IT Infra set up •Basic knowledge on Active Directory. •3+ years’ experience supporting wide multiple versions of operating system •Basic O365 Administration using Office365 Admin Console. •Strong writing and documentation skills a must including being able to train other Engineers as and when required. •Good knowledge on trouble shooting email client issues like Outlook. •Excellent Hardware and software troubleshooting skills •Good understanding in handling Microsoft office suite functionality and troubleshooting skills. •Fluent in English and Mandarin, in both oral and written communication •Good knowledge in Utility software technical knowledge such as Antivirus and others. ROLE AND RESPONSIBILITIES: -•Primary contact point for end users via phone/Chat/self-service tickets. •Qualify and Open tickets for remediation of events. •Triage Tickets to respective teams. •Regular update and follow up on tickets in the queue •Follow up tickets till closure. •Ability to manage a variety of technically complicated tasks effectively •Experience in Remote support and troubleshooting skills. •Understanding of Basics Hardware accessories / devices and peripherals •Should be flexible for rotational shifts •Excellent oral and written communications skills •Exposure in practicing ITIL standards for Infrastructure management QUALIFICATIONS AND EDUCATION REQUIREMENTS: -•A Bachelor’s / Master’s Degree in Computer Engineering, Information Technology •ITIL V4 Foundation training or certification •Knowledge and experience using OS like windows, Mac and Linux •Working knowledge of MS Office (PPT, Excel, Word)•Certification – ITIL V4, Modern Desktop administrator (MD 103) DESIRABLE SKILLS: -•Able to understand the email flow issues internal & external •End-user support, OS troubleshooting and support, Basic software troubleshooting and support (MS office, Messengers, outlook, etc.). •Demonstrate a high level of customer relationship skills which includes email etiquette. •Good Communication skills, follow up skills, Willingness to work in rotational shifts •Good Communication skills follow up skills, Willingness to work in rotational shifts. •Remote troubleshooting BEHAVIORAL ATTRIBUTES: -•Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets •Excellent problem solving / troubleshooting skills •Displays awareness of customers’ stated needs and gives priority to meeting and exceeding customer expectations •within stipulated time •Explains ideas clearly and logically to others and is attentive in interactions •Identifies the target audience for communication and carefully listens to their opinions and feedback •Ability to work in Teams
-
Specialist - information technology & systems
4 weeks ago
Bangalore, India Immuneel Therapeutics Pvt. Ltd. Full timeAbout Immuneel Immuneel Therapeutics Private Limited is a pioneering start-up company leading the charge in cell therapy and personalized immunotherapy for patients in India. For more details, please refer We Pursue, with Purpose, to serve our Patients (3 Ps) by Connecting within, Collaborating globally and Creating (3 Cs) solutions. Our flexible, diverse,...
-
Specialist - information technology & systems
3 weeks ago
Bangalore, India Immuneel Therapeutics Pvt. Ltd. Full timeAbout Immuneel Immuneel Therapeutics Private Limited is a pioneering start-up company leading the charge in cell therapy and personalized immunotherapy for patients in India. For more details, please refer We Pursue, with Purpose, to serve our Patients (3 Ps) by Connecting within, Collaborating globally and Creating (3 Cs) solutions. Our flexible, diverse,...
-
bangalore, India Immuneel Therapeutics Pvt. Ltd. Full timeAbout ImmuneelImmuneel Therapeutics Private Limited is a pioneering start-up company leading the charge in cell therapy and personalized immunotherapy for patients in India. For more details, please refer www.immuneel.comWe Pursue, with Purpose, to serve our Patients (3 Ps) by Connecting within, Collaborating globally and Creating (3 Cs) solutions. Our...
-
Specialist - Information Technology & Systems
4 weeks ago
Bangalore, India Immuneel Therapeutics Pvt. Ltd. Full timeAbout Immuneel Immuneel Therapeutics Private Limited is a pioneering start-up company leading the charge in cell therapy and personalized immunotherapy for patients in India. For more details, please refer We Pursue, with Purpose, to serve our Patients (3 Ps) by Connecting within, Collaborating globally and Creating (3 Cs) solutions. Our flexible,...
-
Information technology operations analyst
4 weeks ago
Bangalore, India Vinebrook Technology Full timeJob Overview: We are looking for a full-time, remote IT Operations Analyst to join our Managed Service Provider (MSP) team. In this role, you will be responsible for providing 24/7 monitoring and management of client server, network, and security systems. You will act as the first line of defense in detecting, troubleshooting, and resolving issues that...
-
Information technology operations analyst
3 weeks ago
Bangalore, India Vinebrook Technology Full timeJob Overview: We are looking for a full-time, remote IT Operations Analyst to join our Managed Service Provider (MSP) team. In this role, you will be responsible for providing 24/7 monitoring and management of client server, network, and security systems. You will act as the first line of defense in detecting, troubleshooting, and resolving issues that...
-
Information Technology Specialist
5 hours ago
bangalore, India Sharp Brains Full timeJob Details: Position: IT Support Technician L1 (On-site) Role Type: FTE Working Days: 5 Days in a week Contract duration: 1 year (extendable) Contract Type: Freelance / B2B contract Experience Required: More than 3 years as IT Support. Site Address: India (Remote) Languages required: English (B2), Chinese(C1) PRIMARY SKILLS: - •2-4 years of call taking...
-
Solution Specialist
1 week ago
bangalore, India World Wide Technology Full timeDescription:Solution Specialists lead several of the pre-sales processes for qualified services opportunities. WWT’s Sales organization is responsible for creating and qualifying business opportunities. The Solution Specialist leads the Intake, Scoping, Service Design, and Contracting phases of the services lifecycle. Core responsibilities include creating...
-
Solution Specialist
1 week ago
bangalore, India World Wide Technology Full timeDescription: Solution Specialists lead several of the pre-sales processes for qualified services opportunities. WWT’s Sales organization is responsible for creating and qualifying business opportunities. The Solution Specialist leads the Intake, Scoping, Service Design, and Contracting phases of the services lifecycle. Core responsibilities include...
-
Bangalore, India Delta Air Lines Full timeAbout Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of...
