Customer Experience Associate

2 weeks ago

alappuzha, India beBeeCustomerExperience Full time

Job Title: Customer Experience AssociateJob Description:We are seeking highly skilled Customer Experience Associates to provide exceptional support to our clients. As a key member of our team, you will be responsible for delivering world-class customer service via phone and email.Your primary objective will be to resolve customer inquiries efficiently, address concerns professionally, and ensure that all interactions are documented accurately.Key Responsibilities:Handle inbound and outbound customer calls in a timely and courteous manner.Respond to customer emails promptly, addressing queries and resolving issues effectively.Requirements:Excellent written and verbal communication skills in English.Prior experience in customer-facing roles is highly desirable.Able to work night shifts during US business hours, as needed.Must have access to a reliable laptop with Windows 11 or higher, high-speed wired internet, and a quiet workspace.What We Offer:A contract position ideal for professionals seeking flexibility and the opportunity to deliver high-quality support from home.We value candidates who possess strong problem-solving skills, empathy, and excellent customer orientation. If you are a motivated individual looking to make a positive impact, we encourage you to apply.

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