System Administrator L1

3 days ago

uttar pradesh, India CSK Information Technology Pvt Ltd Full time

Required Skills- Basic knowledge of operating systems (Windows/Linux)- Familiarity with networking concepts (IP, DNS, DHCP)- Understanding of ITSM tools (like ServiceNow, Jira)- Strong communication and customer service skills- Ability to follow SOPs and checklistsJD:-First-Level Technical SupportKnowledge on O365 and Windows installationTroubleshoot basic hardware, software, and network problems.Provide support for login issues, printer problems, and basic application errors.Respond to user-reported issues via ticketing systems, email, or phone.Perform regular updates and patches on operating systems (especially Windows).Create, modify, and delete user accounts in Active Directory or similar systems.Documentation and ReportingLog incidents, resolutions, and system changes in ticketing systems.Maintain records of hardware/software inventory and support activitiesCoordinate with vendors or senior IT staff for unresolved problems.

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