Junior telephone operator

5 days ago

tamil nadu, India GESTAMP AUTOMOTIVE CHENNAI PVT LTD Full time

A junior telephone operator handles incoming calls, answers customer inquiries, provides information, and redirects calls to the appropriate individuals or departments.Key responsibilities include managing the switchboard, taking messages, maintaining records, ensuring caller satisfaction, and adhering to company protocols, often requiring strong communication skills, professionalism, and multitasking abilities. Key ResponsibilitiesCall Management: Answer, screen, and direct incoming calls to the correct personnel or departments.Information Provision: Provide accurate information about products, services, or general company details to callers.Customer Service: Handle customer inquiries, resolve basic issues, and maintain a positive and professional demeanor.Message Taking: Accurately record and relay messages to others when direct contact is unavailable.Record Keeping: Maintain and update customer or caller records as needed.Switchboard Operations: Operate the switchboard efficiently to ensure fast and smooth transfer of calls.Emergency Handling: Handle emergency calls according to established company protocols.Basic Clerical Duties: Perform basic office tasks such as data entry or filing. Required Skills & QualificationsEducation: A high school diploma or equivalent is typically required.Communication Skills: Strong verbal communication and listening skills are essential for professional interactions.Interpersonal Skills: Patience, courtesy, and empathy are important for handling callers effectively.Technical Skills: Comfort with using telephone systems, office equipment, and computer systems is necessary.Multitasking: The ability to handle multiple calls and tasks simultaneously and prioritize appropriately.Professionalism: A professional demeanor and appearance are expected.Organizational Skills: Ability to maintain call logs and keep track of information.Tamil candidates onlyJob Types: Full-time, FresherPay: ₹9, ₹20,322.82 per monthBenefits:Food providedWork Location: In person

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