Business Service Leader

2 days ago


Malappuram, India beBeeDelivery Full time

Service Delivery ProfessionalKey Responsibilities:Operational Reporting and Client Management: Prepare and present client operational reporting at regular meetings, ensuring timely delivery and high-quality output.SLA Compliance and Analyst Performance: Oversee the performance of L1 and L2 analysts, ensuring they meet Service Level Agreements (SLAs) and adhere to established procedures.Client Onboarding and Growth Opportunities: Develop and execute plans for onboarding new clients, identifying growth opportunities through product upgrades or new services.Continual Service Improvement Plans: Drive enhancements in client patch management, developing and implementing effective CSIPs that improve overall service delivery.The ideal candidate will possess a strong balance of customer service, technical expertise, and experience working with senior-level executives. A minimum of 5 years' experience in Service Management is required, along with proficiency in ITIL Service Management and a background in an MSP environment.



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