Enterprise IT Support Professional

5 days ago

kottayam, India beBeeService Full time

Job DescriptionThe IT Service Management Specialist is a critical role responsible for providing support to our Managed Services tool sets and associated processes and procedures.This involves delivering daily support for operational needs and ensuring timely ticket distribution to handle all client access management requests.The successful candidate will have a solid background in supporting external customer-facing systems and an understanding of IT service management principles and best practices.They should also have a good working knowledge of industry-leading IT help desk tools and trends.Act as Subject Matter Expert (SME) with respect to technical and functional design requirements, general data concepts, mapping, and relationships.Troubleshoot and resolve issues related to Service Now.Provide administrative support for users, roles, and groups.Responsible for the delivery, maintenance, and support of the enterprise ServiceNow application.Required Skills and QualificationsTo excel in this role, candidates should possess:A solid background in supporting external customer-facing systems.An understanding of IT service management principles and best practices.A good working knowledge of industry-leading IT help desk tools and trends.BenefitsWe offer a dynamic work environment that fosters growth and development. As an IT Service Management Specialist, you will have opportunities to:Contribute to the development of our Managed Services tool sets and processes.Collaborate with cross-functional teams to deliver high-quality solutions.Enhance your skills and knowledge through training and professional development programs.OthersAdditional responsibilities may include:Participating in process improvements and standardization efforts.Providing input on technology roadmap and strategic planning.

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