Brick and Mortar Restaurants LLP | Captain

1 week ago

thane, India Brick and Mortar Restaurants LLP Full time

Job Title: Restaurant Captain

Location: Block 108

Job Type: Full-Time

Reports To: Restaurant Supervisor

Salary : Rs. 19,000 - Rs. 21,000

Job Overview:

We are looking for a dynamic and experienced Restaurant Captain to join our team at Block 108, a vibrant and customer-focused dining establishment. As a Restaurant Captain, you will play a key leadership role in ensuring excellent service delivery, managing the front-of-house operations, and providing a memorable dining experience for our guests.

Key Responsibilities:
  • Customer Service Excellence:
  • Greet guests with warmth and professionalism, ensuring a welcoming and comfortable dining experience.
  • Take charge of guest seating arrangements, ensuring tables are prepared and service is efficient.
  • Handle guest inquiries, complaints, and requests promptly and courteously, maintaining a high level of customer satisfaction.
  • Team Leadership & Supervision:
  • Supervise and guide front-of-house staff (waiters, servers, hosts) to ensure exceptional service standards.
  • Lead by example in providing superior service and maintaining a positive work environment.
  • Conduct regular briefings and training sessions to ensure the team is knowledgeable about the menu, daily specials, and service procedures.
  • Service Flow Management:
  • Oversee the smooth flow of service, ensuring that food and beverages are served promptly and according to guest expectations.
  • Coordinate with the kitchen staff to ensure timely and accurate order fulfillment.
  • Monitor the dining area for any issues and proactively address potential service delays.
  • Operational Support:
  • Assist the Restaurant Manager with daily operational tasks, such as staff scheduling, inventory checks, and stock control.
  • Ensure the restaurant is clean, organized, and compliant with health and safety regulations.
  • Help with opening and closing duties, ensuring all front-of-house areas are properly set up or cleaned down.
  • Upselling & Revenue Generation:
  • Promote and upsell menu items, specials, and beverages to guests to increase sales and enhance guest satisfaction.
  • Assist guests with menu recommendations and ensure they are aware of new items or promotions.
  • Communication & Coordination:
  • Maintain clear communication between front-of-house and kitchen staff to ensure smooth service operations.
  • Report any issues or customer feedback to the Restaurant Manager for further action.
Qualifications & Skills:
  • Proven experience as a Restaurant Captain, Head Waiter, or similar role in a fast-paced, high-end dining environment.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work under pressure while maintaining a positive attitude.
  • In-depth knowledge of food, beverages, and wine pairings is a plus.
  • Strong organizational skills with a keen eye for detail.
  • Ability to handle guest complaints professionally and effectively.
  • Knowledge of restaurant management software is an advantage.
Requirements:
  • High school diploma or equivalent; further hospitality training or certification is a plus.
  • Minimum of 2 years experience in a supervisory or customer-facing role in the hospitality industry.
  • Availability to work evenings, weekends, and holidays as needed.
  • Ability to stand for long periods and carry heavy trays or items as necessary.


If you are passionate about hospitality and delivering an exceptional dining experience, we would love to have you as part of the Block 108 family. Apply today to join our team


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