Senior Incident Resolution Specialist

2 weeks ago


meerut, India beBeeIncidentManager Full time

Key ResponsibilitiesThe ideal candidate will be a seasoned professional with extensive experience in managing customer-facing incidents, ensuring seamless communication with both internal and external stakeholders.Core Skills & Qualifications:Exceptional leadership skills, with the ability to coordinate cross-functional teams (Engineering, Support, Product, Legal) during high-pressure situations.Excellent communication and interpersonal skills, with a proven track record of delivering timely, transparent updates through official Atlassian channels.Ability to analyze complex incident data, identify root causes, and assess customer impacts.Additional Requirements:Proven ability to work collaboratively with cross-functional teams to drive improvements in incident management processes, tools, documentation, and metrics.Strong analytical and problem-solving skills, with the ability to develop comprehensive incident management documents, runbooks, playbooks, and training materials.



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