Senior Service Delivery Professional

1 week ago

kolkata, India beBeeService Full time

Are you looking for a challenging and rewarding career opportunity?Job OverviewWe are seeking an experienced Service Delivery Manager to join our team. In this role, you will be responsible for delivering exceptional service to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesPreparing and presenting client operational reporting at monthly meetingsClient SLAs and Reporting (including driving enhancements)Ensure L1 and L2 analysts are meeting SLA and following proceduresGreat report writing skillsOnboarding of new clientsContinuously improve operations and client engagementContinual Service Improvement Plans (CSIP) for client patchDevelop a deep understanding of the client's business, including orchestration of strategic business planning, roadmaps, and workshopsRisk and Issue ManagementProblem ManagementScope ManagementChange ManagementMajor incident managementRequirementsMinimum of 5 years' work experience in Service ManagementExperience in Deliver Cyber of SOC (Security Operation Centre) service is very importantExperienced working in an MSP environmentITIL Service Management accreditationProven experience with Incident responseStrong working knowledge of ITSM service delivery conceptsDemonstrated ability to position and present at a C-suite levelDemonstrated ability to lead and collaborate with a multi-disciplined teamDemonstrated skills in time managementStrategic thinking with a get-up-and-go attitudeA willingness to work and adapt to a fast-growing & changing environmentSelf-sufficiency and a high degree of autonomyAbility to work within a team and achieve results through othersAbility to influence external & internal stakeholders as part of a continuous improvement life cycle for customersLead the incidents to resolution

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