IT Service Delivery Specialist

2 weeks ago

bareilly, India beBeeItService Full time

Job Title: IT Service Delivery SpecialistThis is a high-profile role that demands exceptional leadership and strategic thinking. The successful candidate will be responsible for developing and implementing effective IT service management strategies, policies, and procedures aligned with industry best practices (e.g., ITIL framework). This will enable the delivery of efficient and reliable IT services to meet business needs.Key Responsibilities:Develop strategies, policies, and procedures to optimize IT service delivery.Lead a team of professionals to ensure alignment with organizational goals and priorities.Establish key performance indicators (KPIs), metrics, and benchmarks to assess IT service management performance.Collaborate with IT leadership, stakeholders, and business units to understand service requirements.Drive the adoption and compliance of processes across the organization.Implement and optimize IT service management tools to automate workflows.Provide strategic guidance and recommendations to senior management on IT service trends and technologies.Manage vendor relationships, contracts, and service level agreements (SLAs).Required Skills and Qualifications:ITIL certification.Excellent leadership, teamwork, communication, analysis, and problem-solving skills.Strong knowledge of IT service management frameworks and standards.Ability to drive process improvement and change management initiatives.Benefits:A competitive salary and benefits package.Ongoing training and development opportunities.The chance to work in a dynamic and innovative organization.Others:A collaborative and inclusive work environment.The opportunity to make a real impact on the organization's success.

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