Sr. Executive

Responsibilities (KRAs / deliverables / job expectations)

• Order Management
• Reviewing business orders and generating Sales Orders in the ERP while ensuring Products/Parts, Pricing and Delivery Terms as per agreed terms.
• Ensuring orders visibility by timely sharing of order confirmations to Customers/Opco Sales Team.
• Releasing delivery Orders/ dispatch Plan to the Warehouse team to enable picking & packing activity and ensuring products are shipped within defined time frame.
• Post delivery coordination with customer/sales team.

• Operations
• Driving dispatch operations from warehouse.
• Preparing dispatch plan, inventory allocation as per FIFO.
• Ensuring standard quality packing practice.
• Coordination with logistics service provider to ensure shipment is dispatched as per plan.
• Shipment tracking and monitoring as per standard TAT norms.
• Coordinating and facilitating reverse logistics.
• Ensuring adequate quantity of packing materials at warehouse.

• Customer Coordination
• Providing visibility to customers regarding inventory availability and shipments.
• Coordination for advance payments and credit limits.
• Providing solutions to customer grievances.

• Master Data Management-
• Creation of BOM and related Master.
• Managing the master data & records.

• Stakeholder Management/Coordination
• Engage with the finance team for invoice and related documents for the shipments.
• Communicating & updating the sales teams/customers on operational and mandate arrangements to ensure smooth logistics flow.
• Effectively monitor and measure the risks related to KPI’s like TAT, OTD, Quality.
• Monthly connect with warehouse operations team to review & monitor the gaps and good practices.
• Quarterly connect with domestic logistics provider to review the performance.

• Reporting & MIS
• Maintain regular MIS data – DSR, Sales order reports, Sales revenue reports, Shipment Tracker and monthly operational MIS.
• Monitor the effectiveness of warehouse and service provider through monthly MRM reports and score evaluation.
• Effective cost management on operations like freight: Air/Road, and warehousing.

Critical Success factors (critical / high impact aspects of role)

• Keen customer focus and high value driven working approach.
• KPI driven operations to ensure effective operation management in terms of warehousing, process and logistics.
• Coordination between internal & External stakeholders of the supply chain.
• Effective understanding of Inventory and its saleable behaviour of high mix products.
• Effective and sound understanding of risk management & regulatory compliances subjected to business applicability.
• Effective liaising and collaboration with the business partners associates.
• Drive the SLAs with the logistics partners to ensure they meet the set performance standards.
• Flexibility & Adaptability towards a very dynamic business environment.

Academic qualification

• Graduate from a reputed institute, preferably B.E./ B. Tech.
• Postgraduate/ Certificate in operations management will be an advantage.

Experience (exposure)

• 7-8 years overall experience in supply chain operations management.
• At least 6-7 years of experience in managing customers’ orders and sales team.
• 6-7 years of experience in handling warehouse operations preferably in a multi-product company.
• Experience in working in MNC.
• Experience in leading as a unit lead or section lead.
• ERP experience along with other order mgmt. tools is preferable.

Key attributes (critical functional competencies)

• Warehouse operations management.
• Order Management & Material Planning.
• Experienced with ERP system and environment.
• Domestic outbound Logistics.
• Understanding of Regulatory norms & compliance subjected to distribution process.
• Proficiency in MS- Office tools (Intermediate to expert level)
• Comfortable in adapting dynamic business environment.
• Experienced in dealing with wide range of product mix.
• Ability & exposure to analytics tools and platform will be an added advantage.

Key attributes (fundamental behavioral skills and attitudes)

• High integrity & Transparent.
• Organized.
• High quality and process oriented.
• Customer Focussed.
• Proactive Ownership and Accountable.
• Agile and Adaptable.
• Problem Solving & Result Oriented.
• Responsive & Collaborative.
• Collaborative & Team Player.