Tax Dispute Resolution Professional

1 week ago

bangalore, India beBeeSpecialist Full time

Job TitleWe are seeking an experienced Escalation Specialist to join our team.About the JobThe successful candidate will be responsible for managing high-severity customer issues, ensuring timely resolution and preventing repeat occurrences. This role requires strong problem-solving skills, cross-functional coordination, and a deep understanding of high-stakes tax scenarios.Manage end-to-end escalations, from diagnosis to root cause identification and resolutionCoordinate with various teams, including Tax Advisors, CSRs, Wealth RMs, Finance, and Product/TechDevelop and implement corrective measures to prevent repeat issuesRequirementsTo be successful in this role, you will need:3-5 years of experience in Escalations, Quality Assurance, Customer Success, or Support Operations in a high-growth B2C, FinTech, SaaS, or compliance-driven environmentStrong analytical skills, with experience in Root Cause Analysis and writing detailed incident reportsExcellent communication skills, with the ability to handle sensitive escalationsHigh ownership, calm under pressure, and the ability to manage complex multi-team dependenciesBenefitsThis is an exciting opportunity to join a fast-growing company and make a meaningful impact on customer experience and internal quality.About UsWe are a collaborative, meritocratic, and customer-obsessed organization that values innovation and teamwork.

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