Talkdesk IVR Configuration Specialist

5 days ago


amravati, India beBeeIVRExpert Full time

Talkdesk IVR ExpertWe are seeking an experienced Talkdesk IVR professional to lead the configuration, optimization, and enhancement of our workflows for a financial services call center.Design, build, and optimize complex IVR flows and dynamic routing logic using Talkdesk Studio.Configure queues, skills, ring-groups, callback flows, SLAs, and call-handling automation.Integrate Talkdesk with CRM systems (APIs, webhooks, data actions).Develop workflows for financial-services use cases such as payments, claims, and compliance routing.Requirements5+ years hands-on experience with Talkdesk IVR, Studio, routing, and CX platform configuration.Strong knowledge of call center operations, particularly BFSI environments.Experience with APIs, scripting, webhooks, and integrations (Talkdesk Data Actions).Expertise in call-flow logic, queue management, and real-time metrics.



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