The Cape Goa | Senior Guest Services Associate | india

3 days ago


india The Cape Goa Full time
Position: Senior Guest Services Associate - Join Our Team at The Cape Goa -
Iconic Resort & Restaurant in Cabo de Rama, Goa
Are you a seasoned hospitality professional with a passion for elevating guest
experiences? The Cape Goa, an iconic resort and restaurant nestled in the serene
Cabo de Rama, Goa, is seeking a dedicated Senior Guest Services Associate.
Key Responsibilities:
● Leadership: Provide guidance and support to a Guest Services Associate,
ensuring a cohesive and high-performing unit focused on delivering
exceptional service in the Food & Beverages department.
● Guest Engagement: Lead by example in providing personalised and
attentive service, handling VIP guests, and addressing complex guest
needs to enhance overall satisfaction.
● Order Management: Oversee the efficient handling of guest orders,
collaborating with the kitchen and service staff to ensure seamless
coordination and delivery of culinary offerings.
● Problem Resolution: Act as a point of escalation for guest concerns,
demonstrating effective problem-solving skills and ensuring resolution in
a manner that exceeds expectations.
● Training and Development: Mentor and train junior staff members,
fostering a culture of continuous improvement, and maintaining high
standards of service excellence.
● Collaboration: Work closely with various departments, including kitchen
and event planning, to ensure streamlined operations and a seamless
guest experience.
Qualifications:
● Proven experience in guest services within the Food & Beverage sector,
with a focus on leadership responsibilities.
● Strong organisational and multitasking abilities in a fast-paced
environment.
● Exceptional interpersonal and communication skills.
● Flexibility to work evenings, weekends, and holidays as required.
Why Join The Cape Goa:
● Immerse yourself in the stunning ambience of Cabo de Rama while
leading a team in a renowned resort and restaurant.
● Opportunity for career growth within the dynamic hospitality industry.
● Be an integral part of a collaborative and passionate team dedicated to
delivering excellence in guest services.
If you are a seasoned hospitality professional with a track record of leadership in
the Food & Beverages sector, and you thrive in a dynamic and guest-focused
environment, we invite you to apply for the Senior Guest Services Associate
position at The Cape Goa.
The Cape Goa is an equal opportunity employer committed to diversity and
inclusion in the workplace.

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