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Guest Service Associate

1 month ago

india AccorHotel Full time

Prime Function:

  • Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
  • Welcome the guests by greeting them as per the standards.
  • Any matter which may affect the interests of hotel should be brought to the attention of the Management

Key Responsibilities:

People Management

  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • Ensure to attend to guest complaints requests or inquiries regarding the food and services.
  • Establish and maintain seamless coordination & cooperation with all departments of Novotel to ensure maximum cooperation productivity morale and guest service.

Financial Management

  • Identify optimal cost effective use of the resources and educate the team on the same.

Operational Management

  • Responsible for set up of all operating equipments and ensure to inspect linen and condiments before the service.
  • Ensure to be familiar with all dishes on the menu.
  • Ensure clearance of all soiled chinaware glassware silverware from the guest table and reset the table for the next arrival
  • In the absence of the Food & Beverage Team Leader ensure to take guest orders advice guests on specials menu options.
  • Ensure to be familiar with the property lay out fire exits and elevator locations.
  • Report any equipment malfunction emergency situations or suspicious persons to the Food & Beverage Team Leader.
  • Ensure that breakage pilferage and spoilage are kept to a bare minimum.

Remote Work :

No


Employment Type :

Fulltime