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Appian Support Engineer
2 weeks ago
We are seeking a skilled and proactive Appian Support Engineer to join our team. The ideal candidate will be responsible for ensuring the availability, reliability, and performance of business-critical Appian-based applications. This includes providing L2/L3 support, performing root cause analysis, managing environmental maintenance, and collaborating with development teams to deliver seamless user experiences.Key Responsibilities :Provide L2/L3 support for Appian BPM applications, including incident resolution, root cause analysis, and performance tuning.Monitor application health, identify potential issues proactively, and ensure optimal performance using Appian and third-party monitoring tools.Collaborate with development and DevOps teams to deploy patches, upgrades, and new releases.Manage and maintain multiple Appian environments (Development, Testing, UAT, Production), including version upgrades and hotfix installations.Create and maintain detailed support documentation, runbooks, and knowledge base articles to aid in efficient issue resolution.Work closely with Appian Global Support and vendors for platform-level troubleshooting and enhancements.Participate in on-call rotations and ensure timely resolution of critical incidents.Ensure adherence to SLAs, security compliance, and change management processes.Provide technical guidance to internal teams on Appian architecture, deployment processes, and best practices.Required Skills & Qualifications :3+ years of hands-on experience supporting or developing applications on the Appian BPM platform.Strong understanding of Appian architecture, components, and deployment pipelines.Experience with Appian 21.x or later versions.Proficiency in troubleshooting SAIL interfaces, process models, and Appian integrations.Experience with Appian DevOps tools such as Jenkins, Git, or Automated Deployment Manager (ADM).Working knowledge of SQL, REST APIs, and web services integration.Exposure to monitoring tools like Splunk, AppDynamics, or Dynatrace.Strong communication, analytical, and problem-solving abilities.Desired Skills :Appian Certified Associate Developer or higher certification.Experience working in Agile/Scrum environments.Exposure to cloud platforms such as AWS or Azure, and containerization technologies like Docker or Kubernetes.Familiarity with ITIL practices and ticketing tools (e.g., ServiceNow, JIRA).
