Appian Support Engineer

2 weeks ago

bangalore, India Capital Numbers Full time

We are seeking a skilled and proactive Appian Support Engineer to join our team. The ideal candidate will be responsible for ensuring the availability, reliability, and performance of business-critical Appian-based applications. This includes providing L2/L3 support , performing root cause analysis , managing environmental maintenance , and collaborating with development teams to deliver seamless user experiences. Key Responsibilities : Provide L2/L3 support for Appian BPM applications, including incident resolution , root cause analysis , and performance tuning . Monitor application health , identify potential issues proactively, and ensure optimal performance using Appian and third-party monitoring tools. Collaborate with development and DevOps teams to deploy patches, upgrades, and new releases . Manage and maintain multiple Appian environments (Development, Testing, UAT, Production), including version upgrades and hotfix installations . Create and maintain detailed support documentation , runbooks , and knowledge base articles to aid in efficient issue resolution. Work closely with Appian Global Support and vendors for platform-level troubleshooting and enhancements. Participate in on-call rotations and ensure timely resolution of critical incidents . Ensure adherence to SLAs , security compliance , and change management processes . Provide technical guidance to internal teams on Appian architecture , deployment processes , and best practices . Required Skills & Qualifications : 3+ years of hands-on experience supporting or developing applications on the Appian BPM platform . Strong understanding of Appian architecture, components , and deployment pipelines . Experience with Appian 21.x or later versions. Proficiency in troubleshooting SAIL interfaces , process models , and Appian integrations . Experience with Appian DevOps tools such as Jenkins , Git , or Automated Deployment Manager (ADM) . Working knowledge of SQL , REST APIs , and web services integration . Exposure to monitoring tools like Splunk , AppDynamics , or Dynatrace . Strong communication , analytical , and problem-solving abilities. Desired Skills : Appian Certified Associate Developer or higher certification. Experience working in Agile/Scrum environments. Exposure to cloud platforms such as AWS or Azure , and containerization technologies like Docker or Kubernetes . Familiarity with ITIL practices and ticketing tools (e.g., ServiceNow , JIRA ).

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