Senior System Administrator

2 months ago

chandigarh, India Innovation Technology By Design Full time

Senior System Administrators have effective communication skills, problem-solving skills, experience with managing servers and SMB network infrastructures, and advanced experience in end-user support. Success for them is when they can confidently interact with the user and solve a complex infrastructure-related problem.

Education and Experience:
• 2-3 years of IT or related domain
• Excellent written and verbal communication skills
• Excellent customer service skills
• Education: Graduate (Any stream) preferably in computer science or a related field
• At least 2 years of experience in end-user technical support

Responsibilities:
• Provide professional IT support to customers with a focus on customer service
• Monitoring IT infrastructure of clients and administration.
• Drive problem investigations and resolution as required.
• Troubleshooting Windows server issues.
• Monitor the network i.e., firewalls, switches, and access points.
• Analyze network alerts and diagnose network errors.
• Manage and troubleshoot Physical and Virtual servers.
• Hyper-V, VMware, Azure, and AWS administration.
• NAS, SAN Storage administration, and troubleshooting.
• Plan on upgrades and updates of infrastructure.
• Resolve all tickets in a timely and professional manner while meeting expectations specified in customer Service Level Agreements (SLA).

Additional Duties and Responsibilities:
• Hands-on experience with Wintel and Networking.
• Strong customer service experience, and excellent verbal and written communication skills
• Hands-on experience with Server and Network Administration and Troubleshooting
• Good knowledge and experience of Server Roles i.e., AD, DNS, DHCP, IIS, File & Print, RDS, etc.
• Hands-on experience working on Hyper-V and VMware.
• Advanced knowledge of Firewalls, Switching, and Routing.
• Knowledge of backups and storage i.e., SAN and NAS
• Hands-on experience with Wintel networking
• Experienced in networking monitoring tools
• Experience with data center monitoring and ops is good to have Our Culture and You

What does the day in life look like for the Senior System Administrator?
You come to work each day in an environment that promotes a community of collaboration and engagement. You work closely with a passionate and positive leadership team that is invested in your success. We work hard and have fun while dreaming big. Our employees have indicated that with IT by Design, they will find a home where their passion and career goals finally intersect for them to live a life full of purpose.

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