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Application Support Analyst

2 months ago

gurgaon, India apexanalytix Full time
Quick Take -
The key function of the Application Support Analyst 1 is to provide technical leadership and support for APEX’s apexportal Solutions software applications. The right candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and address support tickets. This person will possess a strong, broad IT background including knowledge of software implementation processes and both software-as-a-service and on-premise solutions.
The Work -
• Manage and resolve technical support tickets.
• Partner with Product Manager and R&D teams to prioritize support tickets.
• Facilitate effective and proactive communications with both internal and external customers.
• Test product-level functionality and new releases. Identify and communicate areas for improvement.
• Serve as the technical expert for our client software implementations.
• Manage software upgrades on scheduled date.
• Serve as a primary contact for our client’s IT department.
• Troubleshoot network, database, and software problems for our client implementations.
• Configure system settings and options, and execute unit/integration/acceptance testing.
• Create rules and data transfer mappings using SQL query.
• Present technical overview of apexportal Solutions software applications and technical requirements to clients when planning upgrades.
• Manage setup of technical environment for hosted clients.
• Lead testing of those interfaces. Includes reconciling data between clients ERP system(s) and apexportal Solutions software applications
• Work with Help Desk personnel to resolve client installation issues.
• The employee will regularly review corporate policies and will enforce the policies documented in the Apex Corporate Security Standards.
The Must-Haves -
• Good working knowledge of Microsoft Office (in particular Excel and Outlook)
• Exposure to SQL Server o Data definition, data manipulation, data control, and transactional control o Administration, including creating and restoring SQL backups o Development, including creating and troubleshooting DTS packages, stored procedures, complex data queries.
• Knowledge of FTP, secure FTP, and PGP.
• Knowledge of using Command Prompt and its commands.
Required Experience:
• Bachelor’s degree in Information Technology, Computer Science, Business, Finance, Accounting or related field
• Prefer candidate with experience in or exposure to Accounts Payable applications in ERP systems such as PeopleSoft, SAP, Oracle, or J.D. Edwards
• Customer-facing experience with large customers preferred
• 1-2 years of experience in SQL
Over the years, we’ve discovered that the most effective and successful associates at apexanalytix are people who have a specific combination of values, skills, and behaviors that we call “The apex Way”. Read more about The apex Way - apexanalytix we know that our associates are the reason behind our successes. We truly value you as an associate and part of our professional family. Our goal is to offer the very best benefits possible to you and your loved ones. When it comes to benefits, whether for yourself or your family the most important aspect is choice. And we get that. apexanalytix offers competitive benefits for the countries that we serve, in addition to our initiative that encourages employees’ growth in six key wellness areas: Emotional, Physical, Community, Financial, Social, and Intelligence.”
With resources such as a strong Mentor Program, Internal Training Portal, plus Education, Tuition, and Certification Assistance, we provide tools for our associates to grow and develop.