Operational Lead

6 days ago

vijayawada, India beBeeOperations Full time

Senior Operations ExecutiveThis role oversees the management of operational activities across multiple business units. Key responsibilities include leading cross-functional teams, monitoring key performance indicators (KPIs), and managing staff performance and workflow processes.Maintain day-to-day operations for rental services, claims handling, repairs, and workshop activities to ensure timely customer service and efficient fleet utilisation.Coordinate with internal teams in India and Australia to achieve team goals and resolve operational challenges.Review and improve KPIs, task completion rates, and staff discipline to enhance operational efficiency.Analyse daily performance numbers, pending claims, bookings, and expenses to inform strategic decision-making.Prepare and submit reports to stakeholders on a regular basis.Develop and implement Standard Operating Procedures (SOPs) to streamline rental services, claims handling, and workshop activities.Identify areas for process improvement and implement changes to reduce operational costs and enhance customer satisfaction.Attend management meetings and provide input on operational matters.Act as a liaison between senior management and operational teams to facilitate effective communication.Prioritise sensitive and confidential matters while maintaining confidentiality.

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