Senior/Lead Technical Writer

2 months ago

bangalore, India Tejas Networks Full time

About Us:

Tejas Networks is a global broadband, optical and wireless networking company, with a focus on technology, innovation and R&D. We design and manufacture high-performance wireline and wireless networking products for telecommunications service providers, internet service providers, utilities, defence and government entities in over 75 countries. Tejas has an extensive portfolio of leading-edge telecom products for building end-to-end telecom networks based on the latest technologies and global standards with IPR ownership. We are a part of the Tata Group, with Panatone Finvest Ltd. (a subsidiary of Tata Sons Pvt. Ltd.) being the majority shareholder.

Tejas has a rich portfolio of patents and has shipped more than 900,000 systems across the globe with an uptime of 99.999%. Our product portfolio encompasses wireless technologies (4G/5G based on 3GPP and O-RAN standards), fiber broadband (GPON/XGS-PON), carrier-grade optical transmission (DWDM/OTN), packet switching and routing (Ethernet, PTN, IP/MPLS) and Direct-to-Mobile and Satellite-IoT communication platforms. Our unified network management suite simplifies network deployments and service implementation across all our products with advanced capabilities for predictive fault detection and resolution. As an R&D-driven company, we recognize that human intelligence is a core asset that drives the organization’s long-term success. Over 60% of our employees are in R&D, we are reshaping telecom networks, one innovation at a time.

Why Join Tejas:

We are on a journey to connect the world with some of the most innovative products and solutions in the wireless and wireline optical networking domains. Would you like to be part of this journey and do something truly meaningful? Challenge yourself by working in Tejas’ fast-paced, autonomous learning environment and see your output and contributions become a part of live products worldwide.
At Tejas, you will have the unique opportunity to work with cutting-edge technologies, alongside some of the industry’s brightest minds. From 5G to DWDM/ OTN, Switching and Routing, we work on technologies and solutions that create a connected society. Our solutions power over 500 networks across 75+ countries worldwide, and we’re constantly pushing boundaries to achieve more. If you thrive on taking ownership, have a passion for learning and enjoy challenging the status quo, we want to hear from you

Who We Are:

Product Engineering team is responsible for Platform and software validation for the entire product portfolio. They will develop automation Framework for the entire product portfolio. Team will develop and deliver customer documentation and training solutions. Compliance with technical certifications such as TL9000 and TSEC is essential for ensuring industry standards and regulatory requirements are met. Team works closely with PLM, HW and SW architects, sales and customer account teams to innovate and develop network deployment strategy for a broad spectrum of networking products and software solutions. As part of this team, you will get an opportunity to validate, demonstrate and influence new technologies to shape future optical, routing, fiber broadband and wireless networks.

What You Work:

As a Lead Technical Writer, you will be responsible for product documentation and overseeing documentation projects, ensuring timely delivery and quality control. Manage a team of writers, assign tasks, and review content for consistency and accuracy. Collaborate with cross-functional teams, including product management and engineering, to prioritize documentation needs. Additionally, they establish documentation standards, handle resource allocation, for documentation tools and training.

Own Release and Technology guides for certain technology segment(s).
Work with cross-functional teams like Development, Test, Product Marketing, Customer support etc. to align technical documentation with customer requirements and software implementation.
Author Release and Tender documents by following the DDLC process.
Continuous upgrade to next-gen technologies such as NGPON, IP/MPLS, LTE and so on.
Adhere to quality, process and provide regular update and metrics to the lead.

Mandatory skills:

Experience in networking and telecommunications area, such as NGPON, IP/MPLS, Routing & Switching and so on
Adobe FrameMaker or similar authoring tools
Fair understanding of networking products
Strong writing skills and proficiency in the English language
Installation and configuration experience of networking services

Desired skills:

Certification in CCNA/CCNP/CCIE etc.
Hands-on experience in creating e-learning content is highly desired
Experience with web content development using PHP, MySQL, Apache, Linux will be a huge plus.
Willingness to learn both through self-learning and by attending trainings and mentoring is an absolute must.

Preferred Qualifications:

Experience : 4 to 10 years of relevant experience
Education : B.Tech/BE or any other equivalent degree, PG in communication field

Diversity and Inclusion Statement :

Tejas Networks is an equal opportunity employer. We celebrate diversity and are committed to creating all-inclusive environment for all employees.
We welcome applicants of all backgrounds regardless of race color, religion, gender, sexual orientation, age or veteran status.
Our goal is to build a workforce that reflects the diverse communities we serve and to ensure every employee feels valued and respected.

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