Operations Manager

3 days ago

nagpur, India beBeeOperations Full time

Job Title: Operations Management SpecialistThis role plays a crucial part in ensuring the successful implementation of our National Road Safety Mission (NRSM) program. You will be responsible for coordinating with multiple stakeholders, managing timelines, and maintaining high operational standards.Program Operations & ExecutionManage daily operations of the NRSM program across various states.Ensure smooth onboarding of schools, teachers, and students on the digital learning platform.Coordinate with internal teams to ensure timely task execution and deliverables.Monitor program timelines, track progress, and adhere to deadlines.Oversee student registrations, school engagement, and digital learning participation.Stakeholder CoordinationCoordinate with government departments, school administrators, and partner organizations for program rollout.Act as a single point of contact for operational communication with external stakeholders.Maintain strong relationships with support teams and ensure clarity in roles and responsibilities.Data Management & ReportingTrack program analytics including enrollments, completion rates, assessments, and engagement.Prepare weekly/monthly progress reports, dashboards, and presentations for leadership.Highlight risks, delays, or process gaps and suggest corrective actions proactively.Process & Quality ControlEnsure operational processes are being followed and optimized.Identify areas of inefficiency and support the creation of SOPs and improved workflows.Work closely with content and curriculum teams to ensure timely review cycles and error-free content deployment.Team CoordinationWork with cross-functional teams to ensure seamless collaboration.Assign tasks, follow up on deliverables, and monitor accountability.Support training, onboarding, and management of part-time or project-based staff during peak cycles.Customer ExperienceCoordinate with the support team to ensure timely resolution of school or student queries.Monitor recurring issues and work with internal teams to resolve root causes.Ensure clear, professional, and timely communication with stakeholders.Key ResponsibilitiesProgram Operations & ExecutionStakeholder CoordinationData Management & ReportingProcess & Quality ControlTeam CoordinationCustomer ExperienceRequirements2-5 years of experience in operations, program management, edtech operations, NGO/social impact projects, or government project execution.Strong project management and organizational skills.Excellent communication and stakeholder management abilities.Proficiency in Excel, Google Sheets, and reporting tools.Able to multitask, manage timelines, and work under pressure.Problem-solving mindset with high attention to detail.Good understanding of dashboard tools, CRM, LMS, or program monitoring systems.As an Operations Management Specialist, you will have the opportunity to make a significant impact on our National Road Safety Mission (NRSM) program. If you are passionate about operations management and have a proven track record of delivering results, we encourage you to apply.

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