ERP/HCM Cloud Support Specialist

2 weeks ago

Eluru, India beBeeCloud Full time

We are seeking a seasoned expert to oversee the technical support of Oracle HCM and ERP clouds, external applications, and other systems. This role requires in-depth knowledge of Oracle Fusion Applications, including configurations, data integrity, system security, maintenance, enhancements, process improvements, and project management.Key Responsibilities:Maintain accurate production configurations and ensure adherence to formal configuration maintenance procedures by collaborating with team members.Provide oversight of Oracle processes in the transaction console and scheduled processes.Collaborate with senior engineers to create processing and data reports meeting approved business requirements.Develop tailored security roles and Oracle Transactional Business Intelligence catalog access according to job titles and responsibilities.Conduct data imports and exports to fulfill authorized business needs.Create and manage Oracle service requests for high-level system issues/requests.Collaborate with IT teams to perform research and provide technical analysis, solution options, pros/cons, and recommendations for improvement.Evaluate and modify existing functionalities and new features and applications in collaboration with finance and HR teams.Perform quarterly system upgrade assessments and review information for implementation of new features and impact to existing processes.Assess current system utilization to identify and recommend improvements.Provide guidance for preparation of training materials, guides, online content, and documentation.Required Skills & Experience:Bachelor's degree in computer science or related field.Five plus years' experience within Oracle ERP and HCM Cloud preferred.Strong analytical background and problem-solving skills.Experience with report writer tool; Oracle Transactional Business Intelligence experience preferred.Prior experience creating custom security roles and data conversion within Oracle preferred.Minimum of two (2) years' experience with ERP and HCM configuration.Advanced knowledge of Microsoft Office Suite.Thorough understanding of functional and technical analysis and system design with highly technical understanding of ERP/HCM applications.Excellent communication and interpersonal skills.High degree of professionalism and ability to maintain confidential information.Strong self-motivation and attention to detail.Ability to adapt to dynamic, fast-paced business environment and address multiple tasks simultaneously.

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