Senior Incident Resolution Specialist

6 days ago

guntur, India beBeeProblemManager Full time

Problem Manager Job SummaryThe Problem Manager is a key role in our IT organization, responsible for efficiently and effectively managing IT problems and incidents to minimize their impact on the organization.This role involves identifying the root causes of issues, implementing preventive measures, and ensuring a continuous improvement process within the IT service environment. Responsibilities:Identify and classify incidents to determine their impact and urgency.Serve as the central point of contact for all major incidents.Coordinate and lead cross-functional incident response teams to address incidents promptly.Communicate effectively with all relevant stakeholders, including senior management, technical teams, and end-users.Requirements:Key Skills and Qualifications:Problem-solving and root cause analysis.Team collaboration and leadership.Communication and presentation skills.Analytical thinking and attention to detail.Project management and process improvement.Certifications:ITIL V4 Foundation.Other relevant certifications are an added advantage.About this role, we expect you to have at least 4-6 years of experience as a Problem and MIM Manager. You will be working closely with technical teams to facilitate the restoration of services and minimize downtime. We are looking for someone who can ensure that service-level agreements (SLAs) are met or that deviations are properly communicated.

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