Reservations Customer Experience Specialist

1 week ago

palakkad, India beBeeReservation Full time

Delivering Exceptional Guest ExperiencesJob Description:We are seeking a skilled and dedicated professional to join our team as a Reservationist. This is a remote position that requires excellent communication skills, a strong grasp of the US accent, and a passion for delivering outstanding guest experiences.The ideal candidate will have a proven track record of providing exceptional customer service, handling guest inquiries with empathy and professionalism, and identifying opportunities to improve reservation processes and guest satisfaction.Key Responsibilities:Process Refund Requests: Timely and accurately process refund requests in accordance with company policies and procedures.Handle Guest Inquiries: Respond to guest inquiries, concerns, complaints, and disputes with a customer-first approach and active listening skills.Provide Recommendations: Offer recommendations for local attractions, dining, and experiences to enhance guest satisfaction and create memorable moments.Improve Reservation Processes: Identify opportunities to streamline reservation processes and improve guest experience through proactive problem-solving and collaboration with the team.Required Skills and Qualifications:Fluent Spoken English: Excellent spoken English with a clear voice and familiarity with the US accent (mandatory).Strong Communication Skills: Strong written and verbal communication skills with a customer-first approach.Experience with Reservation Software: Proficiency in using reservation software and PMS tools to manage bookings and reservations.Organizational Abilities: Excellent organizational and multitasking abilities with a focus on efficiency and productivity.Benefits:Night Shift Flexibility: Opportunity to work flexible night shifts aligned with US time zones.Competitive Salary: Competitive salary range based on experience, ₹4,00,000 – ₹8,00,000 per annum.Remote Work Option: Ability to work remotely from India with a focus on delivering outstanding guest experiences.Others:Education: Skills, experience, and voice quality hold higher value than formal degrees.If you possess a passion for hospitality, excellent communication skills, and a commitment to delivering exceptional guest experiences, we invite you to apply.

  • Customer Service Specialist

    2 weeks ago

    palakkad, India beBeeRepresentative Full time

    Reservations RepresentativeDeliver exceptional guest experiences through seamless reservation operations.Key Responsibilities:Process refund requests and resolve billing discrepancies in a timely and professional manner.Respond to guest inquiries with empathy and clear communication.Recommend local attractions and activities that enhance the guest...

  • Bengali Customer Experience Specialist

    7 days ago

    palakkad, India beBeeCustomer Full time

    Bengali Customer Support RoleWe are seeking a highly skilled customer support specialist to deliver exceptional assistance to our customers.Job Summary:This is a full-time role that involves resolving inquiries, providing product information, and ensuring customer satisfaction.Key Responsibilities:Respond to customer queries via calls, chats, and emails in...

  • Guest Services Specialist

    7 days ago

    palakkad, India beBeeGuestServices Full time

    Job Title: Guest Services SpecialistAs a Guest Services Specialist, you will play a vital role in ensuring exceptional customer satisfaction by providing timely and efficient reservation services. Your primary responsibility will be to process refund requests and resolve billing discrepancies according to company policies.The ideal candidate will possess...

  • Customer Experience Specialist

    5 days ago

    palakkad, India beBeeCustomerSupport Full time

    Job OverviewA leading organization is seeking an experienced professional to drive customer satisfaction and loyalty through proactive support.About the RoleThis position requires a high degree of professionalism, strong communication skills, and the ability to work in a fast-paced environment.Responsibilities:Lead a team to ensure seamless and high-quality...

  • Couple Vacation Coordinator

    7 days ago

    palakkad, India beBeeTravel Full time

    Travel Operations SpecialistWe are seeking a skilled Travel Operations Specialist to join our team. The ideal candidate will have experience in travel operations, reservations, or related fields and be proficient in flight booking platforms, hotel booking platforms, and land arrangements.Key Responsibilities:Manage international flight, hotel, and land...

  • Senior Customer Experience Specialist

    1 week ago

    palakkad, India beBeeCustomerService Full time

    Job Role OverviewCustomer Service ExcellenceWe are seeking a skilled professional to provide exceptional customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction.Main ResponsibilitiesMaintain accurate customer records in the CRM system.Achieve customer service targets and goals.Communicate customer...

  • Frontend Experience Specialist

    4 days ago

    palakkad, India beBeeDesign Full time

    UI/UX DeveloperYour role will involve designing and delivering user interface (UI) for products in accordance with company standards. You will collaborate with a team of business and technical specialists to create high-quality, responsive websites.You will participate in workshops and interviews to gather business requirements and define user interfaces.You...

  • AI Customer Experience Support Specialist

    2 weeks ago

    palakkad, India beBeeRepresentative Full time

    About UsWe're a pioneering organization at the intersection of artificial intelligence and customer experience.We're seeking an exceptional Customer Service Representative to join our team.You'll be responsible for delivering top-notch support to our clients, ensuring their customer service operations run smoothly.Your Key Responsibilities:Troubleshoot...

  • Customer Experience Leader

    3 days ago

    palakkad, India beBeeCustomer Full time

    Job Title: Customer Engagement ExpertRole OverviewWe are seeking a skilled Digital Customer Engagement Manager to join our team. The successful candidate will be responsible for delivering exceptional customer experiences through strategic engagement and relationship building.The ideal candidate will have a strong background in IT Service Management, SAP...

  • Abzer Technology Solutions

    7 days ago

    Palakkad, India ABZER Technology Solutions Full time

    About the Role We are looking for a Customer Experience Quality Specialist who will ensure our customers get the most out of our SaaS platforms while helping maintain product excellence You will be part of the team that supports clients validates product features and ensures smooth onboarding experiences This is a well-rounded role where you ll combine...