Service Delivery Lead
4 days ago
We are looking for a Service Delivery Lead with 10+ years of IT experience, strong ITIL-based service delivery expertise, and proven ability in production support and cloud data platforms. The role involves managing shifts, incidents, and changes while leading teams, driving client engagement, and leveraging Databricks, ADF, and Data Engineering practices.Roles and ResponsibilitiesPrepare Weekly Status Reports (WSRs) by tracking SLAs, KPIs, and service delivery metrics.Participate in due diligence, prepare questionnaires to capture volumetrics, and scope of client support requirements.Analyze support requirements, prepare effort estimations, and review with SDMs & leadership.Oversee day-to-day support operations across L1, L2, and L3 teams; guide engineers.Act as a mentor, offering coaching, training, and oversight to support engineers.Lead incident management processes, ensuring timely resolution and root cause analysis.Drive change management activities, coordinating with stakeholders to minimize risk and downtime.Handle team management responsibilities, including mentoring and coaching.Ensure ITIL-based service delivery processes are followed and continuously improved.External Skills And ExpertiseStrong communication and stakeholder management skills.Hands-on experience with DevOps tools, monitoring tools, and automation suites.Solid knowledge of ETL/Data Engineering batch ecosystems and cloud platforms (AWS, Azure, GCP).Proficiency in scripting languages (Shell, Python, PySpark).Familiarity with Agile methodologies and collaborative practices.Expertise in Databricks, Azure Data Factory (ADF), Apache Spark, and Delta Lake.Strong understanding of cloud data systems/platforms and modern data architectures.
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Service Delivery Lead
2 days ago
bangalore, India Tiger Analytics Full timeWe are looking for a Service Delivery Lead with 10+ years of IT experience, strong ITIL-based service delivery expertise, and proven ability in production support and cloud data platforms. The role involves managing shifts, incidents, and changes while leading teams, driving client engagement, and leveraging Databricks, ADF, and Data Engineering...
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Service Delivery Lead
3 days ago
bangalore, India Tiger Analytics Full timeWe are looking for a Service Delivery Lead with 10+ years of IT experience, strong ITIL-based service delivery expertise, and proven ability in production support and cloud data platforms. The role involves managing shifts, incidents, and changes while leading teams, driving client engagement, and leveraging Databricks, ADF, and Data Engineering practices....
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Service Delivery Lead
1 day ago
bangalore, India Tiger Analytics Full timeWe are looking for a Service Delivery Lead with 10+ years of IT experience, strong ITIL-based service delivery expertise, and proven ability in production support and cloud data platforms. The role involves managing shifts, incidents, and changes while leading teams, driving client engagement, and leveraging Databricks, ADF, and Data Engineering practices....
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Service Delivery Excellence Lead
3 days ago
bangalore, India beBeeServiceDelivery Full timeJob Overview: As a Service Delivery Excellence Lead, you will be responsible for overseeing the end-to-end delivery of IT services across multiple clients. Your primary focus will be on ensuring that all contractual obligations, SLAs, and KPIs are met while driving innovation and automation within the service delivery process.Key Responsibilities: Develop...
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Sap Services
1 week ago
Bangalore, Karnataka, India Bosch Full timeCompany Description Bosch Global Software Technologies Private Limited is a 100 owned subsidiary of Robert Bosch GmbH one of the world s leading global supplier of technology and services offering end-to-end Engineering IT and Business Solutions With over 28 200 associates it s the largest software development center of Bosch outside Germany indicating that...
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Service Delivery Director
2 weeks ago
bangalore, India HCLTech Full timePreferred locations: Hyderabad, Bangalore & Noida only The Delivery Head is responsible for overseeing the end-to-end delivery of projects and services, ensuring client satisfaction, maintaining quality standards, and leading the delivery team. This role requires strategic planning, strong leadership, and excellent stakeholder management skills to drive...
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Service Delivery Director
7 days ago
bangalore, India HCLTech Full timePreferred locations: Hyderabad, Bangalore & Noida only The Delivery Head is responsible for overseeing the end-to-end delivery of projects and services, ensuring client satisfaction, maintaining quality standards, and leading the delivery team. This role requires strategic planning, strong leadership, and excellent stakeholder management skills to drive...
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Service Delivery Director
6 days ago
bangalore, India HCLTech Full timePreferred locations: Hyderabad, Bangalore & Noida only The Delivery Head is responsible for overseeing the end-to-end delivery of projects and services, ensuring client satisfaction, maintaining quality standards, and leading the delivery team. This role requires strategic planning, strong leadership, and excellent stakeholder management skills to drive...
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Service Delivery Director
2 weeks ago
bangalore, India HCLTech Full timePreferred locations: Hyderabad, Bangalore & Noida onlyThe Delivery Head is responsible for overseeing the end-to-end delivery of projects and services, ensuring client satisfaction, maintaining quality standards, and leading the delivery team. This role requires strategic planning, strong leadership, and excellent stakeholder management skills to drive...
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Service Delivery Director
2 weeks ago
bangalore, India HCLTech Full timePreferred locations: Hyderabad, Bangalore & Noida onlyThe Delivery Head is responsible for overseeing the end-to-end delivery of projects and services, ensuring client satisfaction, maintaining quality standards, and leading the delivery team. This role requires strategic planning, strong leadership, and excellent stakeholder management skills to drive...
