Conversion Specialist

7 days ago

thiruvananthapuram, India beBeeApplication Full time

Job Title: Visa Application CoordinatorIn this pivotal role, you will be instrumental in supporting the Regional Heads and their proxies across various territories in converting applications to paid students.This position requires a highly dynamic individual with exceptional communication skills, both written and spoken, as well as a keen eye for detail.You will ensure a seamless experience for prospective students throughout their journey, contributing to the overall effective service delivery by providing top-quality admissions support to applicants, agents, and academic decision-makers.Maintain a Healthy Pipeline:Pipeline drill with BD and their agents to discuss application status. Regularly check to ensure applications are progressing within expected timelines and address any delays.Ensure the application pipeline is accurate and up-to-date, with correct statuses (change stages without waiting for BDs; but after taking inputs from them); to avoid delay in application processing and adherence to processes by BDMs.Support Application Progression: Collaborate with BDMs to ensure every application moves smoothly through the process and reaches the visa stage.Assist the BD Teams for release of offers, interview links, delays from Admission / Visa teams or for any other application-related issues involving Admissions/Visa teams.Close previous intake applications: Follow up with BD Teams for closure of past intake applications.Provide CRM/refresher training to new joiners or agents if required.Document Collection & Follow-ups:Engage with agents/students for pending documents to facilitate conversion from COL to UCOL.Engage with agents / students to ensure collection of visa documents as per the regional checklist.Uploading documents – CO may upload the documents to help BDMs while they travel. Documents received on email are recommended.Regular calling to agents/students for documents follow-up on COL/Visa stage.Assessment of documents at Visa stage:Ensuring all documents are received as per the regional checklist.Conduct a detailed assessment of documents at Visa stage for correctness as per the visa requirements of their territories.Forward the documents to the Compliance team for final review and coordinate for release of Visa letter.Deadline communication: Regular forwarding of deadlines to agents and BD Team to ensure timely submission of application and documents.Updating Notes on CRM, post-conversation with agent/student with a summary.Pipeline Tracking & Reporting: Monitor pipeline progress for each brand and team member, generate reports, and share insights with RMs and Heads.Communication: Ensure all important updates or new communications are promptly shared with BDMs if not already communicated by DMs or Heads.Maintain a follow-up on the refund cases raised by the BD teams.Innovative approach: Predicting issues, resolving issues with a proactive approach.Essential Skills and Qualifications:Bachelor's degree or equivalent.Experience in Overseas Education industry.Strong attention to detail.Excel and data statistics tools such as pivot table or v-lookups.Excellent communication skills, both written and spoken in English.Ability to manage a diverse workload independently and as part of a team.Enjoys following and improving processes.Cool and calm temperament.Ability to multitask and handle pressures.Desirable Skills:Knowledge of CRM s/w such as Zoho or SalesForce.Experience of working or studying abroad.

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