
Customer Service Specialist
1 week ago
Job Title: Customer Support Expert (Chat Process) – Travel / Airline / OTA Domain
Location: Sector 142, Noida
Work Schedule: 5 Days a Week | Rotational Shifts & Week-offs
Travel Range: Candidates within a 30 km radius will be considered
Shift: Night Shift (One-sided cab facility provided)
Compensation (CTC): ₹3 LPA
Eligibility
- Education: Graduate preferred
- Prior experience in customer service / contact centre is mandatory
- Minimum 6 months of domestic customer support experience required
About the Role
We are seeking Customer Support Experts for our International Chat Process in the Travel / Airline / OTA industry. If you are customer-focused, tech-savvy, and passionate about delivering exceptional service, this role offers you the opportunity to build a rewarding career in the travel domain.
Key Responsibilities
- Handle customer queries via chat, ensuring timely and accurate resolutions
- Assist customers with flight bookings, rescheduling, cancellations, and refunds
- Ensure strict adherence to process guidelines, service quality, and compliance standards
- Collaborate with team leads, subject matter experts, and support staff to achieve performance goals
- Maintain confidentiality of customer data and ensure compliance at all times
✅ Why Join Us?
- Opportunity to work in the fast-growing travel & airline industry
- Exposure to international customer support processes
- Supportive work culture with career growth opportunities
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