Operations Coordinator

1 day ago

agra, India beBeeFacility Full time

Job Title: Operations Manager    The Operations Manager will be responsible for overseeing the day-to-day operational activities of the mall and multiplex. This includes ensuring that facilities are maintained and repaired in a timely manner, supervising staff to ensure they are adhering to service level agreements, and managing work orders from tenants and internal departments.    Duties and Responsibilities:Oversee daily operations and facility management of the mall and multiplex, ensuring a smooth and efficient running of servicesConduct regular rounds to inspect common areas, parking facilities, restrooms, and the multiplex for cleanliness, maintenance, and safety issuesSupervise and coordinate with housekeeping, security, and maintenance teams to ensure adherence to service level agreementsManage work order system to ensure timely resolution of all maintenance requests from tenants and internal departmentsServe as primary operational contact for tenants, addressing concerns related to facilities, maintenance, and mall services promptly and professionallyAssist in coordination of tenant move-ins/move-outs and store fit-outs, ensuring compliance with mall standardsHandle escalated customer inquiries and complaints on the floor, providing effective solutions to enhance overall customer experienceEnsure full compliance with safety, security, and statutory regulations (e.g., Fire Safety, ADA, OSHA)Assist in conducting regular emergency drills and training for mall staff and security personnelMonitor CCTV systems and security protocols to ensure safe environment for shoppers and tenantsMaintain all operational logs, checklists, and documentation as per company policyWork closely with multiplex management team to ensure operational synergy during peak hours, movie releases, and special eventsCoordinate shared services like crowd management, HVAC, power, and common area cleaning for multiplex zoneAssist Mall Manager in preparing daily, weekly, and monthly operational reportsMonitor and control inventory of operational supplies and critical spare parts    Required Skills and Qualifications:Bachelor's Degree in any discipline is requiredMinimum 6 years of experience in mall operations, multiplex management, retail management, or a related hospitality/hospitality fieldAdditional certifications in Facility Management (e.g., CFM) or Health & Safety will be an advantage

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