Head of Human Resources
24 hours ago
Job Description: Head of Human Resources (HR Head)
Position Overview:
We are seeking a highly experienced and strategic Head of Human Resources (HR Head) to lead and manage the HR function across the organization. The HR Head will play a pivotal role in employee retention, grievance resolution, policy enforcement, and people strategy alignment.
The role also extends to overseeing Training & Development (T&D), managing the Performance Management System (PMS), and supporting project coordination when required, ensuring HR remains an active enabler of business success.
Key Responsibilities-
Strategic HR Leadership
- Develop and execute HR strategies aligned with organizational goals and expansion plans.
- Partner with leadership to drive organizational development, succession planning, and workforce scalability.
Talent Acquisition & Retention
- Lead recruitment, selection, and onboarding processes.
- Design and implement employee retention strategies to minimize attrition.
- Drive career progression frameworks, mentorship programs, and succession planning.
Employee Engagement & Grievance Management
- Foster a culture of transparency, trust, and accountability.
- Establish and manage grievance redressal mechanisms to resolve conflicts fairly and promptly.
- Serve as mediator in escalated employee relations matters.
Policy Enforcement & Compliance
- Draft, update, and enforce HR policies in line with Indian labor laws.
- Educate managers and employees on policy awareness and compliance.
- Monitor adherence to leave, attendance, appraisal, and disciplinary policies.
- Ensure legal and ethical handling of disciplinary actions.
Training & Development (T&D)
- Oversee training needs identification, planning, and execution across departments.
- Partner with Capability Building & Performance (CBP) division to deliver technical, leadership, and soft skills training.
- Track training effectiveness through TalentLMS and other tools.
Performance Management System (PMS)
- Manage company-wide PMS processes through Keka PMS.
- Ensure fair, transparent, and measurable performance evaluations.
- Link performance outcomes with variable pay, recognition, and promotions.
Project Coordination (as required)
- Act as a Project Coordinator for HR-linked or cross-functional initiatives.
- Support planning, tracking, and execution of special HR projects or organizational initiatives.
- Collaborate with delivery and operations teams to ensure smooth execution of HR–business aligned projects.
Compensation & Benefits
- Design competitive compensation and benefits structures.
- Manage payroll, statutory compliance, incentives, and performance variable payouts.
- Benchmark salary structures against industry standards to support retention.
Qualifications
- Master’s degree in Human Resources, Business Administration, or related field.
- 12+ years of progressive HR experience, with at least 5 years in a leadership capacity.
- Strong knowledge of Indian labor laws, compliance frameworks, PMS, and T&D.
- Experience in IT/Technology services preferred.
- Excellent stakeholder management and communication skills.
Skills & Competencies
- Strategic thinker with execution excellence.
- Expertise in retention, grievance handling, T&D, and PMS.
- Strong project coordination and cross-functional leadership.
- Proficiency in HRMS, PMS, LMS, and data-driven decision-making.
- High integrity, confidentiality, and professionalism.
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