Cluster Manager

3 hours ago

bangalore district, India Curefit Full time

About the Role We are looking for a dynamic and sales-driven Cluster Manager to lead a group of Pilates studios and act as a regional extension of the Head of Operations. If you’re passionate about fitness, customer experience, and leading high-performing teams—this role is for you

Responsibilities :

Sales & Revenue Growth

  • Own and drive revenue targets for multiple studios
  • Improve lead conversion via structured follow-ups and coaching
  • Support studios in achieving PT and package sales goals
  • Monitor sales performance and take data-driven action

Studio-Level Execution

  • Ensure SOPs and brand experience are consistently followed
  • Work closely with Studio Managers to boost conversion and retention
  • Coordinate with marketing for local activations

Team Leadership & Support

  • Coach Studio Managers and front desk teams to meet KPIs
  • Implement sales/service training and performance reviews
  • Foster a high-energy, performance-focused culture

Customer Experience & Escalations

  • Handle member escalations effectively and empathetically
  • Ensure premium service at every customer touchpoint
  • Channel feedback to central teams for improvement

Reporting & Cross-Functional Collaboration

  • Report studio metrics to Head of Operations
  • Collaborate with central Ops, Training & Marketing teams
  • Maintain data hygiene and accurate CRM inputs

Qualifications :

  • 4–6 years of experience in sales & operations (fitness, wellness, hospitality, or retail)
  • Proven success in managing multi-location operations (6–7 outlets)
  • Strong communication & leadership skills
  • Passionate about health, fitness, and delivering exceptional service
  • Willing to travel frequently across regions

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