Lead Product Support Engineer
4 days ago
Title: Lead Product Support EngineerThe Role:The role of the Product Support Engineer is a technical role that ensures the stability, integrity, and efficient operation of the platform / system and services.High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.Roles and Responsibilities:Logging and keeping records of various issues to help the team prioritize fixes and automations, along with measuring the product quality.Documenting troubleshooting and problem resolution steps.Monitor alerting channels, analyze problems, diagnose and do occasional code fixes with low to medium complexity.Taking ownership of technical issues and working closely with developers to resolve more complicated problems.Work closely with product and developers to enhance the quality of existing products.Resolving escalated customer complaints without the need for team lead intervention.Address urgent issues quickly, work within and measure against customer SLAs.Write scripts (shell, python, ruby, php) and aggressively automate manual / repetitive tasks.Automate scripts / tasks for reporting and maintenance; and build anomaly detectors and alerting wherever applicable.Develop smaller complexity features/enhancements in existing products.Perform in-depth research and identify sources of production issues surrounding the application.Work closely with business in managing day to day issues, and resolve user queries.Perform daily health checks of the application, job schedules and infrastructure supporting the application.Develop and facilitate monitoring systems to identify issues before they happen.Identify, develop and design features to solve patterns of problems to stabilize production systems.Mandatory Qualifications:Knowledge of Unix / Linux based systems.8+ years of experience working with MySQL and Redis and writing simple queries to get data for debugging issues.Being able to creatively come up with solutions for various problems and implement them.An in-depth understanding of the different products and ability to navigate through the code to debug and small fixes.Hands on with any of the scripting languages like Bash, Python, PHP, Ruby.Excellent analytical and logical thinking.Quick troubleshooting and diagnosing skills.Problem solving and debugging skills.Ability to join the dots around multiple events occurring concurrently and spot patterns.Hardworking with strong work ethics.Should be comfortable working in shifts & on weekends.Good to have:Prior production support experience.Prior programming experience.Familiarity with Apache, Sumologic, Grafana, Prometheus, Elasticsearch.Experience in dealing with RESTful web services is a plus.Worked with queues and understands cron jobsLocation: Bangalore
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Lead Product Support Engineer
3 days ago
Bangalore, India Razorpay Full timeTitle: Lead Product Support Engineer The Role: The role of the Product Support Engineer is a technical role that ensures the stability, integrity, and efficient operation of the platform / system and services. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a...
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bangalore, India Top IT Product Company Full timeAbout the company: A Top IT Product Company Requirements: Position Summary ■ Lead the strategic evolution of India's most sophisticated BFSI AI platform ecosystem, directing a 40-person engineering and data science team to deliver agentic platform capabilities through cutting-edge agentic tech stack where agent creation as well agent orchestration, AI...
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Product Support Engineer
2 weeks ago
bangalore, India Deloitte Full timeYour potential, unleashed. India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.At Deloitte, your whole self to work, every day. Combine that with our...
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Product Support Engineer
2 weeks ago
bangalore, India Deloitte Full timeYour potential, unleashed. India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond. At Deloitte, your whole self to work, every day. Combine that with our...
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Technical Engineer
5 days ago
Bangalore, India Delta Air Lines Full timeAbout Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of...
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Product Engineering Lead
4 days ago
bangalore, India NuStudio.AI Full timeWe’re Hiring: Product Engineering Lead (8–10 Years Experience; Hyderabad, IN) At NuStudio.ai, we’re building the next generation of AI-powered products — intelligent platforms, digital assistants, and immersive enterprise apps that bring data, design, and AI together. We’re looking for engineers to architect and drive the engineering behind...
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Lead Technical Support Engineer
5 days ago
Bangalore, India Mareana Full timeLead Support Engineer Bangalore / Full-Time At Mareana, we build Enterprise-Scale AI/ML-powered products for Manufacturing, Sustainability and Supply Chain. We are looking for a highly skilled Lead Support Engineer to oversee day-to-day application support operations and lead the support team in ensuring system reliability, efficiency, and SLA compliance....
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Lead consultant
6 days ago
bangalore, India Withum Full timeWithum is a place where talent thrives - where who you are matters. It’s a place of endless opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals exponential results. Withum empowers clients and our professional staff with innovative tools and solutions to address their accounting, tax and overall business management...
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Product Support Engineer
4 weeks ago
Bangalore, Karnataka, India Caterpillar Full timeCareer Area Product Support Your Work Shapes the World at Caterpillar Inc When you join Caterpillar you re joining a global team who cares not just about the work we do - but also about each other We are the makers problem solvers and future world builders who are creating stronger more sustainable communities We don t just talk about progress and innovation...
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Lead Technical Support Engineer
6 days ago
bangalore, India Mareana Full timeLead Support Engineer Bangalore / Full-Time Job Description At Mareana, we build Enterprise-Scale AI/ML-powered products for Manufacturing, Sustainability and Supply Chain. We are looking for a highly skilled Lead Support Engineer to oversee day-to-day application support operations and lead the support team in ensuring system reliability, efficiency, and...
