Lead Product Support Engineer
4 days ago
Title: Lead Product Support EngineerThe Role:The role of the Product Support Engineer is a technical role that ensures the stability, integrity, and efficient operation of the platform / system and services.High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.Roles and Responsibilities:Logging and keeping records of various issues to help the team prioritize fixes and automations, along with measuring the product quality.Documenting troubleshooting and problem resolution steps.Monitor alerting channels, analyze problems, diagnose and do occasional code fixes with low to medium complexity.Taking ownership of technical issues and working closely with developers to resolve more complicated problems.Work closely with product and developers to enhance the quality of existing products.Resolving escalated customer complaints without the need for team lead intervention.Address urgent issues quickly, work within and measure against customer SLAs.Write scripts (shell, python, ruby, php) and aggressively automate manual / repetitive tasks.Automate scripts / tasks for reporting and maintenance; and build anomaly detectors and alerting wherever applicable.Develop smaller complexity features/enhancements in existing products.Perform in-depth research and identify sources of production issues surrounding the application.Work closely with business in managing day to day issues, and resolve user queries.Perform daily health checks of the application, job schedules and infrastructure supporting the application.Develop and facilitate monitoring systems to identify issues before they happen.Identify, develop and design features to solve patterns of problems to stabilize production systems.Mandatory Qualifications:Knowledge of Unix / Linux based systems.8+ years of experience working with MySQL and Redis and writing simple queries to get data for debugging issues.Being able to creatively come up with solutions for various problems and implement them.An in-depth understanding of the different products and ability to navigate through the code to debug and small fixes.Hands on with any of the scripting languages like Bash, Python, PHP, Ruby.Excellent analytical and logical thinking.Quick troubleshooting and diagnosing skills.Problem solving and debugging skills.Ability to join the dots around multiple events occurring concurrently and spot patterns.Hardworking with strong work ethics.Should be comfortable working in shifts & on weekends.Good to have:Prior production support experience.Prior programming experience.Familiarity with Apache, Sumologic, Grafana, Prometheus, Elasticsearch.Experience in dealing with RESTful web services is a plus.Worked with queues and understands cron jobsLocation: Bangalore
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Lead Product Support Engineer
3 days ago
Bangalore, India Razorpay Full timeTitle: Lead Product Support Engineer The Role: The role of the Product Support Engineer is a technical role that ensures the stability, integrity, and efficient operation of the platform / system and services. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a...
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Lead Product Support Engineer
11 hours ago
bangalore, India Razorpay Full timeRazorpay is one of India's leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision — to simplify payments for Indian businesses — we've since grown into a fintech powerhouse driving India's digital payment revolution.Razorpay...
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Product Manager
2 weeks ago
Bangalore, India Product Space Full timeCompany Description Product Space is a platform providing industry-focused content to help individuals improve their product management skills and transition to the dream product roles. Our mission is to make aspiring PMs industry-ready in 2 months. Key Responsibilities: Define and execute the product roadmap aligned with business goals. Lead the end-to-end...
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Product Support Engineer
1 week ago
bangalore, India Astra Security Full timeAbout Astra: Astra is a cybersecurity SaaS company that makes otherwise chaotic pentests a breeze with its one-of-a-kind AI-led offensive Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 15,000+ security tests. CTOs and CISOs love Astra because it helps them to achieve continuous security at scale,...
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Product Support Engineer
1 week ago
bangalore, India Astra Security Full timeAbout Astra: Astra is a cybersecurity SaaS company that makes otherwise chaotic pentests a breeze with its one-of-a-kind AI-led offensive Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 15,000+ security tests. CTOs and CISOs love Astra because it helps them to achieve continuous security at scale,...
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Product Support Engineer
2 weeks ago
bangalore, India Astra Security Full timeAbout Astra:Astra is a cybersecurity SaaS company that makes otherwise chaotic pentests a breeze with its one-of-a-kind AI-led offensive Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 15,000+ security tests.CTOs and CISOs love Astra because it helps them to achieve continuous security at scale,...
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Product Support Engineer
2 weeks ago
bangalore, India Astra Security Full timeAbout Astra:Astra is a cybersecurity SaaS company that makes otherwise chaotic pentests a breeze with its one-of-a-kind AI-led offensive Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 15,000+ security tests.CTOs and CISOs love Astra because it helps them to achieve continuous security at scale,...
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Lead Product Support Analyst
2 weeks ago
Bangalore, Karnataka, India Emmes Global Full timeOverview Job Posting Title India Remote Ahmedabad Bengaluru New Delhi Emmes Group Building a better future for us all Emmes Group is transforming the future of clinical research bringing the promise of new medical discovery closer within reach for patients Emmes Group was founded as Emmes more than 47 years ago becoming one of the primary clinical research...
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Product Support
2 weeks ago
bangalore, India ITILITE Full timeCompany Overview: ITILITE is a leading global brand in the Business Travel, Expense & Cards Management space. Our mission is to help companies simplify their travel and expense processes, making it an enjoyable experience for employees. We operate on a B2B SaaS model, with a strong presence in India and the USA, serving over 500 customers. We are a Series C...
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Technical Engineer
6 days ago
Bangalore, India Delta Air Lines Full timeAbout Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of...
