Career Opportunities: Electric Utility Billing Representative

7 days ago


hyderabad, India beBeeBilling Full time

Job Title: Billing Specialist.Description:This role involves performing billing actions and reporting activities in a regulated electric and gas utilities market. The successful candidate will be responsible for ensuring invoices are generated accurately, efficiently and on time within the SAP billing platform.Key Responsibilities:- Resolve customer billing queries and problems generated from systems and exceptions management framework- Validate the accuracy of standard and complex products in daily bill audit process with attention to detail and quality- Engage analytical skills to correct customer issues resulting from failed transactions, billing or invoicing errors- Create, review, edit and validate billing documents for accuracy and completeness- Adhere to key performance indicators, service level agreements and quality standards to maximize customer satisfaction- Submit invoices to customers via their defined specifications- Escalate un-resolvable issues to supervisors promptly- Review, research and calculate adjustments to render corrected invoicesRequirements:The ideal candidate should hold a Bachelor's degree dependent on location or relevant work experience. A minimum of 1-2 years of experience working directly with customers in a problem solving, issues resolution or similar role is required. Experience with SAP/CRM in development or execution is preferred.Skills and Qualifications:- Focus on delivering positive customer experiences- Ability to quickly acquire knowledge of new processes to execute accurately on customer accounts- Ability to multitask- Strong organizational and time management skills with ability to organize and prioritize- Proficiency with MS Office products including Word, PowerPoint, Excel and CRM software



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