service now developer
4 weeks ago
Responsible for handling escalations, participates in escalation meetings and should be solution-oriented in decision-making.
Should have managed a team of ServiceNow resources and can manage a team working onsite and in different time zones.
Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool.
ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment. Specifically, candidates should possess the skill to develop on the ServiceNow platform, including creating and customising core applications such as Incident, Problem, Change, Service Catalog and workflows. System/Process Automation (Orchestration) experience. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS Experience in working on ServiceNow Development using Agile/Scrum methodology.
Ability to communicate fluently with client stakeholders. Flexible for rotational shifts including night shift. Preferred Skills: Understanding of Configuration Management as it relates to ITIL Experience in the new ServiceNow scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc.,
Web Services Integration (SOAP, REST, JSON, JDBC) Experience implementing systems using the Agile/Scrum methodology Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks Strong communication, Strong presentation and writing skills. Excellent troubleshooting skills with the ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalogue items and updates of all other existing solutions requiring revisions Minimum ServiceNow CSA certified. ITIL certification / CIS/ CAD Service Now certification is an advantage.
(1.) To adhere to quality standards, regulatory requirements and company policies
(2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
(3.) To participate or contribute to EN business in the creation of proposals to drive Service improvement plans.
(4.) To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.
(5.) To provide support for on-call escalations or level support and doing incident and problem management
(6.) Work on value-adding activities such as Knowledge base update and management, Training freshers, coaching analysts and conducting interviews or participation in hiring drives.
Role:
IT Infrastructure Services - Other
Industry Type:
IT Services & Consulting
Department:
IT & Information Security
Employment Type:
Full Time, Permanent
Role Category:
IT Infrastructure Services
Education
UG:
- Any Graduate
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